Experienced Customer Experience Associate – Pet Healthcare and Customer Delight Specialist at blithequark

At blithequark, we're revolutionizing the way pet healthcare is delivered, and we're looking for passionate, customer-focused individuals to join our mission-driven team. As a Customer Experience Associate, you'll be the friendly voice and helpful hand behind every customer interaction, assisting with order updates, managing questions across multiple channels, and helping escalate feedback so we can continue improving. We believe every interaction is a chance to delight, and we're looking for people who are calm under pressure, proactive problem-solvers, and genuinely care about delivering a great experience, even when customers are frustrated.

About blithequark

blithequark is a fast-growing veterinary pharmacy that delivers medications and health products directly to pet parents, beautifully packaged and right on time. Our mission is to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. We're a remote-first culture built on flexibility and trust, and we're committed to creating a supportive, close-knit team that celebrates wins and learns fast.

Key Responsibilities:

As a Customer Experience Associate at blithequark, you'll be responsible for:

• Assisting customers over the phone and email with product and service questions
• Managing both inbound and outbound calls and emails
• Proactively identifying solutions to questions you anticipate our pet owners have in each interaction
• Taking a hands-on approach to resolving every issue, owning it from start to finish
• Providing a best-in-class service experience for our customers while working in a fast-paced environment
• Providing our customers with technical support when navigating our website
• Understanding that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

What You Need:

To succeed in this role, you'll need:

• A high school diploma or equivalent
• 6+ months of professional experience working with computer and web-based tools
• 1+ years of customer service experience or veterinary care experience
• Ability to work 9:30am - 6pm ET, Monday - Friday
• Comfortable with virtual environments, including phone contact with customers for the duration of your shift
• Excellent communication skills (spoken and written)

Virtual Requirements:

To work effectively in a virtual environment, you'll need:

• A broadband internet connection either through DSL, cable, or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
• Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours

Preferred / Nice To Have:

While not required, we're looking for candidates with:

• 2+ years of relevant phone or email customer service experience
• Experience working virtually
• Experience working in veterinary/pet care
• Demonstrated ability to work as a team member
• Animal lover (not required, but definitely a plus)

Why You'll Love blithequark:

* Meaningful mission helping modernize pet health

• Remote-first culture built on flexibility and trust
• Competitive base salary with performance-based incentives
• Medical, dental, and vision insurance with partial dependent coverage
• Generous PTO and a 401(k) plan
• Supportive, close-knit team that celebrates wins and learns fast

Compensation:

The hourly rate for this role is $18/hour, with opportunities for performance-based incentives.

Equal Employment Opportunity:

blithequark is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

How to Apply:

To apply for this role, please mention the word

SMOOTHEST

and tag RMmEwNjo5OGMwOjM2MDA6OjEwMw==. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human. Apply now to join our mission-driven team at blithequark and help us revolutionize the way pet healthcare is delivered! Apply for this job