Experienced Customer Service Representative – Remote Opportunity for a Dynamic Team at blithequark

Are you a customer service professional looking for a new challenge in a fully-remote setting? Do you thrive in fast-paced environments where no two days are the same? If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to join blithequark's dynamic Customer Service team.

About blithequark

blithequark is a forward-thinking organization that has been revolutionizing the Education FinTech industry since its inception in 2011. Our mission is to empower students and alumni to take control of their financial futures by providing innovative solutions for student loan repayment, enrollment management, and more. As a customer-focused company, we're committed to fostering a culture of open communication, feedback, and growth opportunities for our team members.

Job Summary

As a Customer Service Representative at blithequark, you'll play a vital role in delivering best-in-class customer experiences to our clients and their students. You'll be responsible for handling inbound and outbound customer calls, providing timely and professional responses to written communication, and utilizing our CRM system to resolve technical inquiries. If you're a self-starter with excellent communication skills, attention to detail, and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service through inbound and outbound telephone calls, email, chat, and text communication

• Meet productivity needs and adhere to Key Performance Indicators (KPIs) and monthly performance goals
• Utilize our CRM system to resolve technical inquiries and follow up with customers for resolution
• Update records with current demographic and contact information and accurately notate all interactions
• Comprehend training material on various topics and share new concepts and content with the team
• Adhere to federal and state laws governing the industry, client Statement of Work standards, and company guidelines and policies
• Collaborate with the team to achieve shared goals and objectives

What You Need to Succeed

* High school diploma or equivalent (required)

• 1 year of customer service experience (preferably in a call center or remote setting)
• Excellent communication and interpersonal skills
• Ability to establish and maintain rapport with customers through effective communication and timely follow-up
• Attention to detail and ability to prioritize tasks in a fast-paced environment
• Self-motivation and ability to work independently with minimal supervision
• Basic computer skills and ability to navigate various technical devices and systems
• Ability to troubleshoot common computer issues

Why Join Our Team?

* Competitive benefits package, including medical, dental, vision, and life insurance

• Advancement opportunities and a clear path for career growth
• Diverse experience working on various lines of business, including student loan counseling, enrollment management, and more
• Work from home (WFH) flexibility and company-provided equipment
• Collaborative and dynamic team environment with a focus on open communication and feedback

Training and Onboarding

* Comprehensive training program, including classroom instruction and on-the-job training

• Ongoing coaching and feedback to ensure success in the role
• Opportunities for professional development and growth within the company

Work Environment

* 100% remote position with flexible scheduling options

• Access to reliable internet connection and company-provided equipment
• Collaborative and dynamic team environment with a focus on open communication and feedback

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

E-Verify Participation

blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Benefits

* Medical Benefits through Cigna

• Dental Benefits through DeltaDental
• Vision Benefits through DeltaVision
• Flexible Spending Account
• Short and Long-term disability
• Life Insurance
• 401(k)

Experience Level

* 1 year of customer service experience (preferably in a call center or remote setting)

Shift

* Day shift

• Evening shift

Weekly Day Range

* Weekends as needed Apply to this job Apply for this job