Experienced Customer Service Representative – HSN Work at Home in Tennessee

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex's HSN Work at Home team in Tennessee as an Experienced Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch service to our customers, resolving issues, and exceeding their expectations.

About arenaflex

arenaflex is a leading retail company that comprises seven leading retail brands – QVC, HSN, Zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road – all dedicated to providing a more human way to shop. With a focus on video commerce, we are the largest player in the industry, offering a unique shopping experience that combines video-driven shopping across linear TV, e-commerce sites, digital streaming, and social platforms.

The Opportunity

As an Experienced Customer Service Representative, you will be responsible for handling inbound customer calls, resolving issues, and providing personalized support to our customers. You will work from the comfort of your own home, enjoying a flexible schedule and the opportunity to grow professionally with arenaflex.

Your Impact

As a key member of our team, you will have a significant impact on our customers' experiences. Your responsibilities will include:

• Handling a high volume of inbound customer inquiries in a fast-paced environment
• Assisting customers with questions, resolving issues, and personalizing their experience
• Confirmed refunds, taking payments, placing orders, and analyzing account data
• Opportunities for advancement and upward mobility across the entire arenaflex family of brands
• Reporting to your Customer Service Supervisor

What You Bring

To succeed in this role, you will need to possess the following skills and qualifications:

• Must reside in Florida, Tennessee, or Virginia
• Bilingual Spanish speaking opportunities available
• Ability to problem-solve and de-escalate unique situations while sustaining a high-paced call volume
• Experience working in a virtual environment with a set schedule and structured day
• Excellent communication skills, with the ability to communicate with a variety of customer styles, peers, and leaders
• Ability to navigate multiple systems and screens while assisting customers
• Familiarity with HSN computer system requirements
• Troubleshooting own technical problems (in partnership with IT when needed)
• Availability to work weekends, holidays, and additional hours

Compensation

As an Experienced Customer Service Representative, you will enjoy a competitive compensation package, including:

• Starting rate of $15.00/hour
• Additional $0.60/hour for qualified bilingual Specialists
• Automatic increases in pay every 6 months for 2 years, resulting in $17.00/hour (after 24 months)
• New! Pay for Performance incentive paid out monthly to eligible team members

Training Schedule

Your employment with arenaflex begins with a six-week paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:

• Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with HSN specifications (HSN reimburses $75 for headset)
• High-speed internet connection. Satellite, broadband, wireless, or dial-up services are not an option
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

The Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview

Why Join arenaflex?

At arenaflex, we are committed to enriching life's everyday moments – including yours. We offer a comprehensive Total Rewards package, including:

• Competitive compensation
• Health care benefits starting on day 1
• 401(k)
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• And much more!

Diversity, Equity, and Inclusion

arenaflex is committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, we are committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [insert email] for assistance.

Apply Today!

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative – HSN Work at Home in Tennessee role. Click the link below to apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team. Apply Job! Apply for this job