Experienced Onboard Services Customer Service Representative – New Jersey Location

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As an Onboard Services Customer Service Representative, you'll play a vital role in ensuring our catering and in-flight services meet the highest standards of quality and excellence. If you're passionate about providing top-notch customer service, working in a fast-paced environment, and contributing to the success of our team, we want to hear from you!

About arenaflex

arenaflex is a world-leading airline that operates on a global scale, connecting people and cultures from around the world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the aviation industry. As a member of our team, you'll have the opportunity to work with a diverse group of talented individuals who share our passion for delivering exceptional customer experiences.

Job Responsibilities

As an Onboard Services Customer Service Representative, you'll be responsible for:

• Executing a positive handoff with flying groups and leading cookroom reviews during catering provisioning to alleviate missing item concerns/events.
• Supporting the restock of "hold items" from a terminal access vantage to decrease conditions on truck dispatches.
• Acting as an item and mileage SME for ATL catering details with Uncertainties and OBS.
• Tracking, pattern, and providing designated "shock and pleasure" for MI-19 patterns, objections, and flight groups.
• Supporting and participating in "Providing food Determination Rush" at Uncertainties Parlors for item, detail, and change management "communication and feedback".
• Effectively participating in Online Entertainment/SkyHub postings and promotions, for ATL OBS Brand Building and Mindfulness.
• Job requires steady movement, expected to be effectively moving and directing all parts of the catering activity.
• Position requires a customer service mindset to diffuse tense circumstances and really issue tackle on the fly.
• Should be able to function well in a team climate.
• Should be receptive and have strong relational and communication skills.
• Should practice security-conscious behaviors and follow all Coronavirus health precautionary measures in every single functional cycle and techniques.

Advantages and Benefits to Help You Continue to Thrive

At arenaflex, we're committed to supporting our employees' personal and professional growth. Here are some of the benefits and advantages you can expect:

• Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
• Paid time off, including holidays, vacations, and paid personal time.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Wellness programs to support physical, mental, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health counseling.
• Domestic and Global (backup) Flight privileges for employees and qualified family members.
• Career development programs to help you achieve your long-term career goals.
• Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Benefits, including vehicle and lodging rentals and auto/mortgage holders/pet protections.

What You Need to Succeed (Minimum Qualifications)

* Should have and maintain a valid driver's license.

• Should be able to obtain and hold an airport ID with a customs seal.
• Pass a comprehensive post-offer pre-employment personal investigation, including fingerprinting and a criminal history record check required by government regulation.
• Pass a post-offer pre-work drug test.
• Should have excellent oral and verbal communication skills and be able to follow detailed work instructions.
• Work a fixed or potentially rotating schedule including evenings, nights, weekends, and holidays.
• Should be able to complete necessary training courses. Gradual training for additional responsibilities, such as managing specific cycles, equipment, and items can be required.
• Be willing to work in various environments inside and outside.
• Should project a professional image.
• Should be able to drive and safely operate a catering truck, when required to dispatch aircraft.
• Should be able to understand and recognize Kitchen geology via aircraft type.
• Regularly focuses on the health and safety of self, others, and personal information.
• Embraces diversity, inclusivity, thinking, and styles.

What Will Give You an Upper Hand (Preferred Qualifications)

* Should have exceptional verbal and written communication skills, organizational skills, team leadership, and management capacities.

• Quality Control experience highly liked.
• Strong PC skills liked. Should be comfortable with e-door lattice frameworks, arenaflex's catering-related technology framework.

If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career in customer service. Apply Now! Apply for this job