Experienced Full Stack Data Entry Technician – IT Services & Support

Are you ready to embark on a thrilling journey, both in and out of the office? Join the arenaflex family, and you'll explore a world of endless possibilities, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with agility and finesse, mastering new skills and propelling your career while having a blast. Take the leap and advance both your personal and professional life, and get ready to take off!

Why You'll Love This Role

This position is part of the Data Innovation Group within the Data Innovation Division at arenaflex. As a Data Entry Technician, you'll be responsible for providing top-notch support to employees in all aspects of end-user computing, including software/hardware installations, upgrades, and general maintenance of PC workstations and peripherals.

What You'll Do

* Resolve and close tickets/work orders supporting end-user workstations and peripherals

• Answer customer care issues raised from the Helpdesk
• Contribute to workstation projects (global installs/redesigns) as a project team member
• Remotely diagnose and resolve issues using remote tools
• Investigate and collaborate with other departments to assist with system-related issues
• Record customer interactions in incident management software, including resource management
• Recover data from hard drives or perform data migration
• Maintain remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations
• Install and configure local and network-based printers
• Perform security support
• Work various shifts, including on-call and travel as required
• Follow management direction, complying with IT strategy and procedures
• Perform other duties as assigned
• Venture, as required

All You'll Need for Success

* Minimum Qualifications: + Bachelor's Degree + Equivalent professional training + Associate/Four-year certification in Software Engineering, Data Systems, or related field or equivalent work experience/training

• Least Capabilities:

+ 2 years of certified 'active' IT work experience supporting and resolving various PC workstation software and hardware issues + First-hand experience supporting workstations in a Windows/TCPIP environment

• Favored Qualifications:

+ A+ certification + MCSE/MCP or more + Past IT foundation experience in Aircraft/Airport climate

• Abilities, Licenses, and Certificates:

+ General knowledge of all Windows-based operating systems, including Windows 10 + Knowledge of workflow and tagging systems + Knowledge of VPN networks and ability to troubleshoot issues + Ability to work independently and act in a collaborative, team-based environment + Ability to lift at least 50 pounds

What You'll Get

Take advantage of everything arenaflex has to offer:

• Medical benefits: On the very first day, you'll access your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Be Yourself at arenaflex

From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Take the leap and be yourself at arenaflex. Apply! Apply for this job