Job Title:
Experienced Full Stack Customer Success Manager – Digital Experience and Innovation at arenaflex
Job Description:
About arenaflex
At arenaflex, our mission is to ignite and nourish the human spirit – one individual, one cup, and each community at a time. arenaflex Technologists work to achieve this mission by harnessing cutting-edge innovation and sharing it with our partners, customers, stores, roasters, and global networks. As a part of our team, you will be working on a part-time basis to contribute to our success by managing the core value, convenience, and execution of Digital Experience and Innovation.Job Summary
We are seeking an experienced and skilled Full Stack Customer Success Manager to join our team at arenaflex. As a key member of our Digital Experience and Innovation team, you will be responsible for configuring, building, and supporting a digital environment that elevates the arenaflex brand and drives business growth by enhancing human connections, relationships, and experiences. To succeed in this role, you will need to have a deep understanding of technical expertise and experience, as well as a passion for delighting customers with simple solutions and engaging digital experiences.Key Responsibilities
The following are the key responsibilities and fundamental work capabilities for this role:- Oversee product planning and development through daily collaboration and decision-making with a cross-functional team including designers, engineers, developers, and business or subject matter experts.
- Interpret customer experience into technical requirements and product solutions.
- Drive technical solutions for large features/complex elements independently.
- Be proficient in end-to-end system engineering.
- Create data streams and practical and technical details on a case-by-case basis.
- Responsible for defining the acceptance criteria of an item feature.
- Responsible for documentation of requirements, and acceptance standards per process, provides guidance to others in the working group.
- Works with makers, designing, and QA to adjust including measuring and delivery planning.
- Ensures the design team has required information on endpoints, sources of input, and results.
- Helps resolve technical blocking issues and organizes solutions across various technical groups.
- Performs approval of components against customer and business objectives and acceptance standards.
- Determines technical possibilities, conditions, and constraints of features with help from adjacent technology groups as needed.
- Identifies technical trade-offs, raises opportunities, and manages relief in collaboration with neighbor ST groups.
- Discusses directly with technology and business groups independently.
- Serves as a mentor/tutor to the team on various technical product management skills.
- Works with designing to define technical solutions for analysis definition.
- Defines product execution and effectiveness metrics that action and benchmark product success.
- Reviews performance to find valuable opportunities to address continuous improvement.
- Drives enhancement and interaction upgrades between product, design, and development groups.
- Stays up-to-date with technology capabilities and uses information in contributing to product solutions. Suggests and designs innovative products and features.
- Works with product managers to scope and focus on upcoming activities in the roadmap.
- Manages a cross-group digital product guide.
- Builts compelling relationships with key internal designing, product, and design groups.
- Leads and oversees product accumulation and needs with our business and technology partners.
- Leads product overflow prepping meetings collaborating with designing, product, and business.