Experienced Multilingual Customer Service Associate – Delivery Station Support
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our Delivery Station Customer Service team, you'll play a vital role in ensuring our customers receive their orders on time and with a smile. If you're a multilingual, customer-focused individual with a passion for problem-solving, we want to hear from you!
Job Type:
* Full-time, 40 hours per week
- 12 months fixed-term contract (with possibility to extend)
Location:
* 1437ER Rozenburg (Noordholland, Netherlands)
Pay Rate:
* €15.50 per hour
About arenaflex:
arenaflex is a global leader in e-commerce, dedicated to providing an unparalleled customer experience. Our mission is to be Earth's most customer-centric company, and we're looking for talented individuals like you to join our team. As a Delivery Station Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional support to our customers.
What You'll Do:
As a Delivery Station Customer Service Associate, you'll be responsible for:
- Conducting real-time, hands-on investigations to locate customer orders and resolve delivery issues
- Contacting customers directly via phone and/or email to confirm delivery details and prevent delays
- Acting as an interface between our customers and Delivery Service Partners to identify root causes, solve issues, and arrange for re-delivery when required
- Providing exceptional customer support and resolving issues in a timely and professional manner
Your Hours:
This role requires working variable hours to match when customers need us most. You'll work day shifts, with a minimum of 40 hours per week, and your work schedule will be at least 6 weeks in advance. You may be required to work national holidays and will be compensated accordingly.
Basic Qualifications:
To be considered for this role, you'll need:
- Minimum age: 18 years old
- Right to work in the Netherlands
- Strong communication skills in Dutch and German (both written and oral fluency – minimum of C1 level)
- Good communication skills in English (both written and oral fluency)
- Intermediate computer literacy
- Availability to work varying shifts from Monday to Sunday within the operating hours of 11:00 am to 7:30 pm
- Willingness and ability to work in rotating shifts (i.e. weekend, and overtime as required)
Strengths We're Looking For:
* Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment
Benefits:
As a member of our Customer Service team, you'll receive:
- Comprehensive training and equipment package
- Life insurance
- Amazon employee discount
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
What's Next:
If you're excited about this opportunity, click on the link below to start the application process! You'll need to allow 1-2 hours to complete the full application, including assessments that will evaluate your suitability for the role. We recommend using a laptop/desktop computer to get the best experience. Apply! Don't miss this chance to join our dynamic team and make a real impact on our customers' experiences. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job