Experienced Part-Time Remote Data Entry Specialist – Customer Service Representative
Join arenaflex, a leading healthcare organization, as a Part-Time Remote Data Entry Specialist – Customer Service Representative. At arenaflex, we are committed to delivering exceptional patient care and services. As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you will play a vital role in ensuring the smooth operation of our pharmacy systems, providing top-notch customer service, and supporting our healthcare professionals.
About arenaflex
arenaflex is a renowned healthcare organization dedicated to providing innovative solutions and exceptional patient care. With a strong commitment to quality and customer satisfaction, we strive to make a positive impact on the lives of our patients and communities. Our team of dedicated professionals is passionate about delivering outstanding services, and we are seeking like-minded individuals to join our team.
Job Summary
As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you will be responsible for processing new patient enrollments, handling patient medication requests, and entering refill orders for processing. You will also investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve any data entry-related exceptions. Additionally, you will handle correspondence with patients, settle on outbound calls to prescribers and patients, and provide support to pharmacists and other healthcare professionals.
Key Responsibilities
* Utilize arenaflex's pharmacy information entry methods and rules to process new patient enrollments by entering information into the appropriate system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve any data entry-related exceptions.
- Handle correspondence with patients (inbound calls, chats, messages) and settle on outbound calls to prescribers and patients on a case-by-case basis.
- Settle on phone calls to support plans and others to acquire data, gain abrogate endorsement, or otherwise settle the Outsider Oddballs.
- Provide support to pharmacists, both those in the office and those at different locations.
- Recognize and convey issues to senior-level staff as fitting.
Essential Qualifications
* Bachelor's degree in a related field (e.g., healthcare, business, or computer science).
- Strong communication and interpersonal skills, with the ability to effectively interact with patients, healthcare professionals, and other stakeholders.
- Proficiency in using computer systems, including Microsoft Office and other relevant software applications.
- Basic web search skills, including opening a browser, composing URLs, using a search engine, bookmarking a website, and navigating using back/forward/stop buttons.
- Transitional-level keyboarding skills (at least 25 WPM, typing by memory, and arranging reports).
- Ability to work independently and as part of a team, with a strong commitment to quality and customer satisfaction.
Preferred Qualifications
* At least one year of pharmacy experience in a retail or call center environment.
- Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
- Transitional to advanced-level keyboarding skills (at least 35 WPM, typing by memory, and arranging reports).
- Familiarity with Spanish and English.
Career Growth Opportunities and Learning Benefits
As a Part-Time Remote Data Entry Specialist – Customer Service Representative at arenaflex, you will have opportunities to develop your skills and advance your career. We offer a comprehensive training program, ongoing education and development opportunities, and a supportive work environment that encourages growth and innovation.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We offer a flexible and remote work arrangement, with opportunities to work from home and collaborate with our team members. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to make a positive impact on the lives of our patients and communities.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary of $23/hour, plus benefits and perks that support your physical and mental well-being. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Additionally, we provide opportunities for professional development and growth, as well as a supportive work environment that encourages collaboration and innovation.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our team at arenaflex. Apply for this job