Experienced Data Entry Clerk – Energy Services Program Support

Join arenaflex, a leading non-profit human services agency dedicated to fostering community growth and promoting holistic well-being, as we continue to make a lasting impact in the lives of individuals and families in Fitchburg, MA. As a valued member of our dynamic team, you will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs.

About arenaflex

arenaflex is a non-profit human services agency committed to positive change, enhancing the lives of individuals and families through essential services and community growth. Our team is united by a shared passion for making a meaningful difference in the community. With a focus on fostering holistic well-being, we strive to create a supportive environment that values the well-being and personal growth of our employees.

Position Overview

As a Data Entry Clerk, you will be responsible for maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This role requires a high level of attention to detail, excellent organizational skills, and the ability to work independently in a remote setting.

Essential Duties And Responsibilities

* Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.

• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.

Ensure strict confidentiality is maintained in all aspects of the role.

Perform related work as required.

Required Qualifications And Skills

* Associate degree or equivalent professional experience.

• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish preferred.

Preferred Qualifications And Skills

* Experience working with database systems, including Monday.com and other similar platforms.

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Familiarity with program guidelines and regulations.

Why Join arenaflex?

* Comprehensive Benefits Package: Enjoy a range of fantastic benefits, including health, dental, FSA, and vision insurance, paid time off, hybrid work opportunities, student loan forgiveness, tuition remission, employer-sponsored retirement, pet insurance, and employee discounts.

• Flexible Work Environment: Benefit from a flexible work environment that suits your lifestyle, with opportunities to work remotely and attend meetings, calls, and training sessions as needed.
• Career Growth Opportunities: Participate in mandatory agency training and other relevant professional development activities to enhance your skills and advance your career.
• Meaningful Work: Join a team that makes a meaningful difference in the community, working towards positive change and enhancing the lives of individuals and families.

How to Apply

If you are a motivated and detail-oriented individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Employment Type: Full-Time

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