Experienced Call Center Representative – Data Entry and Customer Service

At arenaflex, we're on a mission to revolutionize the way people live and work. As a leading healthcare and retail organization, we're committed to making a positive impact on our communities and the lives of our customers. We're now seeking an experienced Call Center Representative to join our team in Orlando, USA. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our patients and customers, while also contributing to the growth and success of our organization.

About arenaflex

arenaflex is a leading healthcare and retail organization with a rich legacy of innovation and customer-centricity. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we're proud to serve almost 10 million customers every day. Our mission is to make a positive impact on people's lives through better health and wellness. We're committed to delivering exceptional customer experiences, while also driving innovation and growth in the healthcare and retail industries.

Job Summary

As an Experienced Call Center Representative, you'll be responsible for providing exceptional customer service to our patients and customers, while also handling data entry and other administrative tasks. You'll work closely with our team to resolve customer inquiries, process prescriptions, and manage patient data. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to patients and customers through inbound and outbound calls, emails, and other communication channels

• Handle data entry and administrative tasks, including processing prescriptions, managing patient data, and resolving customer inquiries
• Work closely with our team to resolve customer complaints and issues, while also identifying opportunities for improvement
• Utilize arenaflex's remedy information entry methodology and rules processes to accurately enter patient and medication data
• Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling
• Investigate missing solution data and decipher clinical truncations (SIG codes)
• Settle all information entry-related exceptions
• Provide support to pharmacists, both in-store and remotely
• Identify and escalate issues to senior-level staff as necessary
• Maintain a high level of productivity and accuracy in data entry and customer service tasks

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills, including:

+ Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online

• Essential web browsing skills, including:

+ Opening a program + Composing URLs in the correct location + Using a web search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing forms online

• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy technician experience in a retail or call center environment

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived certification office
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction
• Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35/hour

• Opportunity to work in a dynamic and customer-centric environment
• Comprehensive training and development programs to enhance your skills and knowledge
• Collaborative and supportive team environment
• Flexible scheduling and remote work options
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job