Sr. Consultant Care Transformation

About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Consultant, Care Transformation will be a part of a team responsible for solving some of the most complex issues facing health systems across the US. Our clients seek transformational solutions to managing clinical operations - including Care Management and Clinical Variation Reduction - to reduce cost of care, improve quality and patient outcomes, and bring innovative solutions to solve complex problems. This individual will support opportunity analysis, solution design and implementation, and financial measurement. The ideal candidate must be passionate about improving care delivery, effective at working in a fast-paced, high energy environment and confident in their interactions with senior leaders (C-suite), providers, and business partners.

Responsibilities

• Collect, analyze and synthesize, and interpret qualitative and quantitative data to inform client recommendations
• Oversee and/or perform detailed data analytics and financial projections (e.g., Excel, Power BI) and translate findings to operational stakeholders
• Perform project management activities, such as monitoring client scope, tracking deliverables, creating status reports, identifying and mitigating risks, managing resource plans, and monitoring successful achievement of project goals
• Coordinate internal and/or client teams in a complex and rapidly changing environment
• Create artifacts or deliverables that effectively summarize findings, support fact-based recommendations, and provide appropriate detail to substantiate conclusions
• Present final deliverables to client sponsors
• Collaborate with cross-functional teams on project approach, strategies, and work plans
• Assist in the design and implementation of recommended solutions
• Support the creation of sales pursuit materials and other business development activities (e.g. proposals and Statements of Work)
• Communicate clear direction and delegate responsibilities to team members when needed, providing management and coaching
• Build and manage relationships with client stakeholders and decision-makers, leading with influence to drive change

Requirements

• 3+ years of experience building and creating project deliverables
• 3+ years of experience in project management, including experience leading multiple project work streams concurrently
• 1+ years of provider healthcare consulting experience and/or process improvement experience in a provider environment
• Experience managing workplans, budgets, and tracking metrics to assess initiative progress and overall project health
• Advanced Microsoft Office expertise, specifically Excel (VLOOKUP, Pivot Tables, formulas, calculations, charts, graphs) and PowerPoint (creating deliverables to present to clients)
• Ability to travel up to 75% (within the US based on client needs)

Nice-to-haves

• Lean six sigma certifications
• Experience in management consulting, industrial and/or systems engineering
• Experience with data management tools and/or BI tools (e.g., Tableau, MicroStrategy)
• Experience in clinical transformation solution design and/or assessment and implementation resulting in significant recurring financial benefit
• Experience with business development and/or client growth
• Highly adept at handling ambiguity, including demonstrated conflict resolution and risk remediation skills

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

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