[Remote] Executive Director, Patient Services

Note: The job is a remote job and is open to candidates in USA. Gossamer Bio is seeking a dynamic, strategic Executive Director of Patient Services to lead and elevate our patient engagement and support initiatives. This role ensures our patients receive exceptional care and support throughout their treatment journey, working closely with cross-functional teams to drive patient-centric strategies and programs.

Responsibilities

• Define and execute the company’s patient services vision and roadmap, aligning with corporate mission, access goals, and launch timelines. Build a patient-centric culture grounded in empathy, accountability, and operational excellence
• Design and oversee the Hub and Specialty Pharmacy network strategy, including benefit verification, prior authorization, appeal support, and financial assistance workflows. Ensure processes meet all legal, compliance, and medical regulatory requirements while delivering a seamless provider and patient experience
• Stand up integrated patient support solutions—affordability programs, onboarding, adherence, and education—embedded within the most efficient vendor infrastructure. Ensure frictionless coordination between prescribers, pharmacies, and patients
• Partner closely with Market Access, Commercial, Clinical, Regulatory, and Medical teams to align patient services with trial enrollment, product launch readiness, and reimbursement strategies. Serve as the patient services voice in strategic planning and launch execution
• Develop and manage tailored programs that address diverse patient needs (e.g., co-pay assistance, bridge/quick-start, disease management). Continuously monitor patient feedback and operational data to enhance service quality, speed to therapy, and satisfaction
• Maintain full compliance with HIPAA, FDA, CMS, and other applicable federal and state regulations. Champion ethical practices and rigorous documentation across all patient-facing activities
• Partner with Commercial Analytics to define and track KPIs measuring service performance, turnaround times, adherence, and satisfaction. Leverage insights to optimize processes, demonstrate value, and inform strategic decisions
• Recruit, mentor, and develop a lean, cross-functional patient services team capable of operating with speed, accountability, and precision in a start-up environment. Foster a culture of ownership, empathy, and continuous learning

Skills

• Bachelor's degree in Marketing, Life Sciences, Business, or a related field
• 15+ years of progressive experience in managed markets/market access within the pharmaceutical or biotech industry
• 10+ years in a leadership role of people or function
• Proven ability to develop and execute patient-centric strategies
• Exceptional leadership and team management skills
• Strong understanding of regulatory requirements and industry standards related to patient services
• Excellent communication and interpersonal skills, with the ability to engage and inspire diverse stakeholders
• Analytical mindset with experience in utilizing data to drive decision-making and program improvements
• Deep commitment to understanding and improving the patient journey—balancing access, affordability, and adherence with compliance and ethical standards
• Deep understanding of patient access models, including Hub operations, specialty pharmacy (SP) distribution, benefit verification, prior authorization workflows, appeals management, and financial assistance programs (co-pay, bridge, PAP)
• Working knowledge of HIPAA, FDA promotional rules, CMS regulations, and OIG guidance related to patient support, affordability, and data handling
• Proven ability to build compliant processes and training within a small organization
• Experience selecting, contracting, and managing third-party vendors (Hub, SP, 3PL) with clear performance metrics, SLAs, and escalation frameworks
• Strong ability to partner with Market Access, Commercial, Medical Affairs, Clinical, and Regulatory teams to align patient support with launch readiness, reimbursement strategy, and value messaging
• Proficiency in developing and interpreting performance dashboards, patient journey analytics, and vendor scorecards
• Ability to leverage data to identify bottlenecks, optimize speed-to-therapy, and improve patient satisfaction
• Proven track record of building, mentoring, and motivating small, high-impact teams
• Leads by example with accountability, transparency, and empathy
• Excellent verbal and written communication skills; able to distill complex access or compliance issues into clear, actionable language for both executive and field audiences
• Position can be based in San Diego, CA or Remote
• Up to 40% domestic travel and occasional international travel are required
• An advanced degree is preferred

Company Overview

• Gossamer Bio is a biopharmaceutical company focused on the discovery and development of novel and differentiated therapeutic products. It was founded in 2015, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is https://www.gossamerbio.com.

Company H1B Sponsorship

• Gossamer Bio has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 1 in 2023, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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