SEPHORA – REMOTE 1099 CSR – CHAT/VO…
Sephora Beauty Advisor (Voice & Chat). PAID TRAINING STARTS 10/18/24... Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and.com/Direct technical issues. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partnerswe cant resist the fun of working with people. Each connection, each relationship matters. Training Start Date: Friday 10/18/24 New Hire Orientation: Friday 10/18, 9:00am - 530pm EST Training Schedules: Tuesday 10/22 - Saturday 10/26 Nesting on Week 2: Will be the same as your Production Schedule Attendance MUST be at 100% (5x8 - 5 Day work week): 8-hour shifts, 1 weekend day and 4 weekdays in the evenings (4x10 - 4 Day work week): 10-hour shifts Schedules cannot be negotiated. Overtime may be needed during Holidays/Promotional Periods Pay: $18/Hour plus the ability to earn a bonus based on performance. Qualifications: · Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness · Strong desire to be helpful and take ownership to resolve customer situations · Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar · Positive outlook and enthusiastic attitude · Conscientious team player · Driven by delivering results · Dependable and consistent, history of good attendance · Naturally curious with an aptitude for learning and understanding quickly · Ability to multitask by reading, typing, and navigating through applications while speaking to customers · Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES: · Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues. · Demonstrate high standards for quality service · Keep up to date with product/procedural knowledge and assessing industry trends · Work in tandem with the quality and training team to self-manage performance expectations · Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development · Maintain business acumen, courtesy, and professionalism when dealing with all client contacts · Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately · Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects · Strict adherence to key performance indicators (KPI) as set by management. · Strive to exceed key performance indicators (KPI) and quality goals as outlined by management · Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS: · 2-3 years experience in a business/professional environment; preferably in the service industry · Comparable experience in an office environment encouraged · Self-starter and ability to manage workload efficiently · Exceptional written communication skills · Demonstrate ability to deliver a high level of client service under high volume · Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen · Professional, upbeat, and engaging oral and/or written communication · Ability to develop relationships with clients, even in difficult situations · Ability to advise and counsel clients in a quick and efficient manner · Must be computer literate and internet savvy, e-commerce and online shopping experience preferred · Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) · Excellent Data Entry skills / 45-55 wpm minimum · Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. · Vacation blackout period applies during the holiday season and promotional periods · Punctuality is essential Equipment is NOT provided. Work at Home Equipment: Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible* TECHNOLOGY REQUIREMENTS: Minimum PC Requirements CPU Speed: · Dual Core 1.2 GHz or better·. Intel Core i3 or AMD Ryzen 3 or better Hard Drive · 40 GB or more of available space · 100 GB or more of total space Memory: 8 GB of RAM or better Operating System: · Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: )·. Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements: Dual Monitors · 1280 x 1024 (SXGA) screen resolution · 1920 x 1080 (Full bolthires or 1080p) · One monitor and one laptop OR 2 monitors Minimum Internet Connectivity Requirements: Standard Connection / Speed · Must have Hard-wired connection (no wireless/WiFi) · Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed · Internet connection must not be shared with more than 3 devices in the same location. PAID TRAINING Job Type: Full-time Pay: $18.00 per hour Expected hours: No less than 30 per week Benefits: Referral program Shift: 8 hour shift Evening shift Night shift Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Live chat: 1 year (Preferred) Beauty & cosmetics: 1 year (Preferred) Call center: 1 year (Required) Language: English (Required) Spanish (Preferred) Location: Illinois (Required) Work Location: Remote Apply tot his job Apply tot his job Apply tot his job Apply To this Job