Experienced Full Stack Data Analyst – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're committed to fostering a culture of collaboration, innovation, and mutual respect. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a highly skilled and motivated Senior Statistics Architect to join our crew. As a key member of our Customer Listening Team, you'll play a vital role in transforming and innovating our Voice of the Customer (VOC) method, leveraging cutting-edge technologies and methodologies to drive business growth and customer satisfaction.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering exceptional customer experiences. With a presence in over 20 countries and a customer base of over 5 million, we're committed to making a positive impact on the lives of our customers and employees alike.

The Role

As a Senior Statistics Architect, you'll be responsible for assisting the transformation and innovation of our VOC method, working closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in Technology. Your primary objectives will include: ### Key Responsibilities

• Collaborate with utility teams to outline, design, and implement business needs for the VOC method
• Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within the Cornerstone large data platform
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions
• Provide expert guidance on leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, ensuring high-quality and accuracy through intensive testing at various use case levels
• Offer recommendations to enhance competencies and drive efficiency in computing programs using massive data ecosystems
• Develop and implement consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools
• Proactively identify and automate repetitive tasks to improve efficiency and productivity
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

### Essential Qualifications

• Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development, launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
• Ability to collaborate effectively with dating managers/product owners to translate functional requirements into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders

### Preferred Qualifications

• Experience with data warehousing, ETL, and data visualization tools
• Knowledge of cloud-based platforms and big data technologies
• Certification in data science, analytics, or a related field
• Experience with Agile project management tools and methodologies

### What We Offer At arenaflex, we're committed to supporting the holistic well-being of our colleagues and their loved ones. This includes:

• Competitive base salaries and bonus incentives
• Support for economic-properly-being and retirement
• Flexible working models with hybrid, onsite, or digital preparations depending on position and business need
• Generous paid parental leave policies (depending on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Wholesome Minds application
• Career development and education opportunities

### How to Apply If you're a motivated and experienced data professional looking to join a dynamic and customer-centric team, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our crew at arenaflex. Apply Job! Apply for this job