Experienced Customer Service Representative – Mortgage Loan Origination Support

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, providing exceptional customer experiences that leave a lasting impression. As a key member of our Inside Loan Agent Division, the Customer Service Representative plays a vital role in making outbound calls and communicating with customers regarding initial interest in a home loan refinance or new home mortgage loan. If you're passionate about helping customers achieve their financial goals and possess excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative organization that's committed to delivering top-notch services to our customers. With a strong focus on customer satisfaction, we're constantly striving to improve our processes and provide a seamless experience for our clients. As a remote-friendly company, we offer a flexible work environment that allows our team members to thrive in their roles while maintaining a healthy work-life balance.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Engaging in conversation and establishing rapport with customers via email and outbound telephone communication
• Inquiring and gathering information as it relates to a customer's financial situation and financial goals
• Educating both customers and loan officers about next steps for a customer's file
• Setting realistic expectations for both loan officers and customers in order to maximize customer satisfaction
• Inputting data into our computer system as it relates to information gathered for the mortgage loan
• Disposing of customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process
• Performing other duties as assigned to meet the needs of the organization

Qualifications

To be successful in this role, you'll need:

• 1-2 years of customer service, call center, or sales experience
• The ability to effectively communicate with customers
• Excellent customer service skills
• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook
• A passion for helping customers achieve their financial goals

Desired Education/Experience

While not required, we prefer candidates with:

• One or more years of office or inside customer service/call center experience
• 1 or more years of experience working in the mortgage or real estate industry
• 1+ years of customer service and/or sales experience
• A High School Diploma or equivalent; some college preferred

Work Authorization

As a condition of employment, you must be able to verify your identity and employment eligibility to work in the U.S.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be able to:

• Lift up to ten pounds
• Work in an office setting
• Stand or sit for prolonged periods of time
• Occasionally stoop, bend, kneel, crouch, reach, and twist
• Lift, carry, push, and/or pull light to moderate amounts of weight
• Operate office equipment requiring repetitive hand movement and fine coordination, including use of a keyboard
• Verbally communicate to exchange information

Benefits

As a valued member of our team, you'll enjoy:

• 401(k) plan with matching contributions
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home flexibility
• Opportunities for career growth and professional development

Experience Level

We're looking for candidates with 1 year of experience in a call center environment, with a focus on outbound calls and customer service.

Shift

Our ideal candidate will be available to work a standard 8-hour shift, Monday to Friday, with rotating weekends as needed.

Work Setting

As a remote-friendly company, you'll have the flexibility to work from home and enjoy a healthy work-life balance.

How to Apply

If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications we're looking for, please submit your application through our website. We can't wait to hear from you! Apply for this job