Experienced Remote Part-Time Tier 1 Customer Support Specialist - Afternoon - Contractor for Global Executive Development Programs

Welcome to arenaflex

arenaflex is a leading provider of career-enhancing programs for leaders and meaningful impact for enterprises, in partnership with the world's top business schools. We are growing rapidly and seeking passionate, diverse, mission-driven talent to grow with us. Our mission is to empower leaders to reach their full potential, and we are committed to making a positive impact on the world.

Job Overview

We are looking for a highly motivated and experienced Remote Part-Time Tier 1 Customer Support Agent to join our team. As a virtual-based contractor, you will provide quick and effective service to worldwide participants in our executive development programs. This is an exciting opportunity to work with top-tier executives and make a meaningful contribution to their learning experience.

Key Responsibilities

• Serve as a point of contact for clients and address their questions and needs related to their learning experience on our online learning platform
• Champion customer happiness, satisfaction, and success through patience, understanding, and both content and technical know-how
• Communicate with clients via email, chat, phone, and web-based tools to resolve technical and non-technical issues in a timely manner
• Accurately identify and troubleshoot issues, and escalate complex problems to internal team members as needed
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training)
• Continuously endeavor to improve the quality of our support and service, both internally and externally
• Monitor live online video conferencing events and provide live immediate assistance to participants (as needed)

Requirements

To succeed in this role, you will need:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills, both written and verbal, with the ability to adapt to a wide range of clients and situations
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
• Writing/reading/speaking fluency in other languages outside of English (preferred); familiarity with video conferencing technology and related desktop support

What We Offer

At arenaflex, we are committed to providing our team members with a supportive and inclusive work environment, as well as opportunities for growth and development. Some of the benefits and perks of working with us include:

• Accelerate your career: take any of our high-impact courses, for free
• Stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
• Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences

Our Culture

At arenaflex, we are committed to diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success, and we strive to create an environment where everyone feels valued and respected. We encourage you to apply, even if you don't meet every bullet point to a T.

How to Apply

If you are a motivated and experienced customer support professional looking for a new challenge, please apply to join our team. We can't wait to hear from you!

Voluntary Self-Identification

arenaflex is a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and does not discriminate on the basis of any protected group status under any applicable law.