Experienced Customer Service Representative – Remote Opportunity to Build Financial Health and Empower Everyday Consumers

At arenaflex, we're passionate about helping everyday consumers build financial health and access the credit they deserve. As a leading financial technology platform, we're committed to creating a customer-obsessed culture that puts people at the center of everything we do. We're seeking an experienced and empathetic Customer Service Representative to join our team and help us achieve our mission.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of financial technology. We're a team of caring, inclusive, and innovative individuals who thrive in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

Awards and Recognition

arenaflex has been recognized as an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago. We're proud of our achievements and committed to continuing our growth and success.

The Role

As a Customer Service Representative at arenaflex, you'll play a critical role in providing high-quality customer service assistance to our customers and prospective customers. You'll be responsible for responding to high-volume inbound calls, providing accurate and up-to-date answers to prospects and customers, and observing all compliance regulations. This is an entry-level role with a career path to a Customer Service Lead, Customer Service Supervisor, Loan Advocate, or Customer Advocate position within arenaflex.

Key Responsibilities

* Respond to high-volume (50-80) inbound calls daily

• Provide accurate responses to potential customers; reroute calls to Loan Advocates and Customer Advocates
• Treat all callers with respect and provide an excellent customer experience
• Follow all policies, procedures, and compliance regulations

What You'll Bring to the Team

* 2+ years of experience in a contact center environment

• Experience with high-volume customer interactions
• Commitment to excellent customer service
• Accurate data entry
• Available to work during weekdays, and one Saturday each month (in exchange for one weekday off)
• Collections or Sales-oriented contact center experience

Reports to:

Customer Service Supervisor

Job Level:

Entry

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $16.50/hour salary based on qualifications and experience
• 1-time equity grant based on level
• Flexible remote environment
• 401(k) matching program
• Paid vacation time off
• Medical benefits, dental, and vision coverage
• Tuition reimbursement
• Monthly meditation and yoga classes
• Access to all LinkedIn Learning courses
• Fringe, a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter
• Casual dress code

Career Growth Opportunities

arenaflex is committed to providing an exceptional employee experience from Day 1. Our new hire programs include:

• Day 1 Orientation
• Training with your manager and team
• Lunches with our CEO and President
• Educational summit featuring presentations by our senior leaders
• Variety of events focused on culture, inclusion, connection, and education

Define Your Career at arenaflex

We want you to feel welcomed, informed, and valued for who you are and what you bring to our company. Our career development programs are designed to help you grow and succeed in your role and beyond. You'll have access to:

• Day 1 - Month 3: Define Your Mission

+ Understand our company mission, values, and vision + Set mission-aligned goals to make an impact in your role

• Months 3 - 6: Define Your Belonging

+ Understand our culture and know how to engage with and influence that culture

• Months 6 - 12: Define Your Journey

+ Feel confident in your ability to execute in your role and empowered to take next steps in developing your career at arenaflex

EEOC Statement

arenaflex is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond.

Reasonable Accommodations

arenaflex is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected].

California Employee Privacy Policy

Pursuant to the requirements of the California Consumer Privacy Act, arenaflex is providing the "arenaflex California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.arenaflex.com/careers

Apply Now

If you're passionate about helping everyday consumers build financial health and empowering them to achieve their goals, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding and challenging career at arenaflex. Apply Job! Apply for this job