ServiceNow Implementation Specialist

ServiceNow Implementation Specialist – Tenth Revolution Group

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.

WARNING: Candidates who require company support to legally live and work in the UK cannot be considered.

Security Clearance: The successful applicant must obtain SC clearance, which requires continuous residence within the United Kingdom for the last five years.

Location: Remote/flexible UK‑wide. You may be requested to visit the nearest office occasionally.

Hiring process: Two steps.

Salary: Up to £75,000 annually, depending on experience.

Employment type: Direct hire full‑time employee (B2B contract not available).

About the role

You will take part of the:

• Technical Development – Design and develop solutions for ServiceNow workflow applications, including:
  • Customer Experience Workflow Applications – Customer Service Management (CSM), Field Service Management, Customer Service Portal
  • Technology Experience Workflow Applications – IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
  • Employee Experience Workflow Applications – HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery (MUST BE IN THE CV)
• User Experience – Utilize ServiceNow\'s Experience Layer components to build modern, intuitive user interfaces
  • Configure and enhance the Next Experience UI for tailored and seamless interactions
  • Use UI Builder and Service Portal to deliver role‑based dashboards and customised workflows that meet client‑specific requirements
• Integration and Data Management
  • Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
  • Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
  • Workflow data fabric and RaptorDB

Experience and skills you need to have

• ServiceNow expertise focused on Customer Experience, Technology Experience, and Employee Experience workflows.
• Deep understanding of customer journey optimisation, including touchpoints in marketing, sales and commerce.
• Strong knowledge of employee lifecycle touchpoints such as onboarding, daily productivity and career development.
• Expertise in integrating ServiceNow with external systems to create end‑to‑end workflows.
• Ability to translate technical concepts into business outcomes and work effectively with diverse cross‑functional teams.
• Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

What we offer

We offer an attractive referral scheme for placements we make (Terms & Conditions apply). Referral scheme details.

Apply here if you would like to join a professional community of experts who will support you every step of the way.

Referrals increase your chances of interviewing at Tenth Revolution Group by 2×.