Director, Clinical Risk - Sentara Norfolk General Hospital

About the position The Director, Clinical Risk is responsible for leading the Clinical Risk Management team within the market structure through System-level initiatives. Risk activities include, but are not limited to, data abstraction, analysis, and committee reporting to facilitate risk identification and mitigation strategy development. Provides oversight of clinical risk management activities within each of the Sentara Markets through continual evaluation and assessment to ensure continual improvement and effectiveness. Works collaboratively with Quality, Patient Safety, and other leadership across the Market to mitigate risk and identify opportunities to improve the quality of care and services while preventing harm. Responsible for CANDOR and disclosure process education, development, and assistance. Monitors the electronic incident reporting database in support of the Sentara Health event management process. Ensures that identified clinical risk issues occurring within the Market are communicated to Market and System Clinical Risk Management Leadership.

Responsibilities

• Assists in communicating, monitoring and evaluating the Clinical Risk Management program and activities within the Sentara Market structure to motivate others to achieve Clinical Risk Management goals.
• Supervise and oversite of clinical risk team members assigned to Sentara facilities/divisions within the Market to drive improvement in daily operations and clinical care.
• Monitor and evaluate systems to track, analyze, and report occurrences and unanticipated outcomes.
• Formulate and recommend prevention strategies to mitigate identified clinical risks.
• Investigate and analyze patient care issues, concerns, and events, including medical record review, staff interviews, provide consultation and facilitate communications between clinicians and patient/families related to issues, concerns and events.
• Prepare, coordinate, supervise, and facilitate professional, empathic communications related to unanticipated outcomes between patients, families, and clinicians to share the investigative findings and corrective actions developed.
• Develop, coordinate, and implement professional education and training programs related to Clinical Risk Management, and other relevant topics.
• Maintain on-call schedule and participates in on-call rotation to ensure 24/7 Clinical Risk Management on-call support including evenings, weekends and holidays on a rotating basis to respond to issues, concerns, phone calls and unanticipated outcomes or events that occur outside of normal business hours.
• Assist in reviewing, updating and developing departmental and administrative policies and procedures as assigned.
• Serve on, and prepare reports for, hospital, Market and Health System committees, as assigned.
• Clearly communicates the mission, vision, values and Cultural Attributes of Sentara Health System.
• Conduct unanticipated outcome and grievance reviews and communicates finds with Market and Clinical Risk Management leadership.
• Refer cases and incidents to professional peer review teams, as appropriate.
• Assist in the carrying out of administrative responsibilities and Clinical Risk and Risk Services Department goals.
• Participate in Root Cause Analysis (RCA) or Apparent Cause Analysis for identified events to understand the root cause(s), corrective actions, and risk mitigation strategies developed.
• Perform other related duties, as assigned by the Senior Director of Risk.

Requirements

• Bachelor's Level Degree (Required)
• 5 years of Healthcare Risk Experience (Required)

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Apply tot his job

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