Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Clients
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we're dedicated to delivering the most advanced, digitally powered business services that help the world's best brands streamline their business in meaningful and sustainable ways. With a team of over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Joining arenaflex
As an arenaflex team member, you can expect a range of benefits that will support your personal and professional growth. These include:
- Paid Training to help you develop the skills you need to succeed
- Competitive Wages that reflect your value to the team
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to help you thrive
About arenaflex and You
At arenaflex, we believe that people's lives should be simpler, faster, and safer. That's why we're dedicated to helping companies adapt quickly to changing needs and deliver only the best in all that they do. As a Customer Service Representative, you'll be a key contributor to this mission, working in a collaborative and engaging environment to field customer inquiries and find innovative ways to respond. You'll have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Important Note
At this time, arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
As a Customer Service Representative at arenaflex, your responsibilities will include:
- Handling and carefully responding to all customer inquiries
- Providing excellent customer service through active listening
- Working with confidential customer information and treating it sensitively
- Aiming to resolve issues on the first call by being proactive
- Appropriately communicating with customers
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience (preferred)
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure your success in this role, you'll need to meet the following work from home requirements:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Employment Type:
FULL_TIME If you're ready to join a team that's passionate about delivering exceptional customer experiences, apply now to become a Customer Service Representative at arenaflex! Apply Job! Apply for this job