Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With a team of 350 professionals across the United States, we've been successful in this unique business for over 30 years. Our commitment to advancing technology and business processes has allowed us to remain years ahead of our competition. As we continue to grow and face exciting challenges, we're looking for talented new team members to join our team and help us achieve our goals.

About arenaflex

arenaflex is a dynamic and innovative company that values its employees and strives to provide them with the best possible career opportunities. We believe that a company's success starts with its employees, and we're committed to creating a work environment that fosters growth, learning, and collaboration. Our headquarters is located in Seattle, but we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington DC, among others. We're proud of our diverse and inclusive culture, and we're excited to welcome new team members to our family.

Job Overview

As a Customer Support Specialist at arenaflex, you'll play a critical role in providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to think on your feet and juggle multiple priorities at once. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for resolving customer issues and providing updates on orders.

Key Responsibilities

As a Customer Support Specialist, your key responsibilities will include:

• Responding to customer support tickets, including answering questions and resolving issues related to existing orders
• Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Documenting issues in Confluence
• Visiting court dockets for information on case filing and occasionally pulling filed papers
• Performing other job-related duties as assigned

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team
• Strong analytical and critical thinking skills
• Ability to adapt to changing priorities and deadlines
• Strong typing skills and ability to work efficiently on a computer

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with the opportunities they need to grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and strives to create a work environment that fosters growth, learning, and collaboration. Our headquarters is located in Seattle, but we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington DC, among others. We're proud of our diverse and inclusive culture, and we're committed to creating a work environment that's welcoming and inclusive to all employees.

Compensation, Perks, and Benefits

As a Customer Support Specialist at arenaflex, you'll enjoy a range of benefits and perks, including:

• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $12.00 per hour
• 100% remote work opportunity, located anywhere in Puerto Rico

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and cover letter to our online application portal. We can't wait to hear from you! Apply Now! Apply for this job