Entry Level Operations and Customer Service Coordinator, Property Management

At arenaflex, we're revolutionizing the way businesses harness aerial insights to make informed decisions. With a global presence across various industries, including solar, wind, insurance, construction, real estate, and critical infrastructure, we're the go-to choice for organizations seeking actionable, real-time intelligence. Our commitment to operational excellence and customer satisfaction has earned us a reputation as a leader in the aerial imaging industry.

Join Our Team

As an Operations Coordinator, you'll play a pivotal role in orchestrating and executing operational activities, primarily within North America, across our properties vertical. Your dedication will contribute significantly to achieving our operational objectives, ensuring top-notch project management for multiple field projects concurrently. Through your commitment to operational excellence, you'll leave our customers thoroughly satisfied.

About the Role

We're seeking an exceptional Operations Coordinator to join our team at arenaflex. As a key member of our Operations team, you'll be responsible for planning and executing missions, ensuring impeccable data quality and customer satisfaction. You'll collaborate with customers and contractors to navigate logistical complexities, facilitating safe and efficient project execution. Your project management skills will ensure seamless data collection, and you'll promptly address any issues and maintain proactive communication with customers.

Key Responsibilities

* Collaborate within the Operations team to meticulously plan and execute missions, ensuring impeccable data quality and customer satisfaction.

• Liaise with customers and contractors to navigate logistical complexities, facilitating safe and efficient project execution.
• Project-manage field operations for seamless data collection, promptly addressing any issues and maintaining proactive communication with customers.
• Coordinate and assign pilots to ensure timely flight operations, upholding our commitment to excellence.
• Demonstrate proficiency in drone capabilities and regulations, adhering to standard operating procedures.
• Resolve real-time challenges to ensure the delivery of superior quality deliverables to our esteemed customers.
• Offer ad-hoc support to both pilots and customers, addressing inquiries with professionalism and expertise.
• Familiarize yourself with arenaflex's software platforms, ensuring smooth project execution and troubleshooting as needed.
• Collaborate closely with internal teams, including Account Management and QA, to optimize project execution and address any issues promptly.
• Report directly to the Operations Manager, providing insights into trends and identifying areas for improvement.
• Identify procedural gaps and recommend solutions to enhance operational efficiency.
• Perform any other duties as assigned.

Requirements

* Preferred Bachelor's degree in a relevant field, such as business administration, logistics, or a related field.

• 1-2 years of work or internship experience in a dynamic environment, preferably in transactional work, logistics, customer service, or hospitality.
• Strong planning, scheduling, and project management skills, with the ability to thrive independently and in team environments.
• Exceptional organizational skills and adaptability to shifting priorities.
• Proficient in remote work coordination and communication.
• Keen interest in technology and the drone industry; prior drone experience or knowledge is advantageous.
• Excellent written and verbal communication skills in English.
• Outstanding customer service skills.
• Proficiency in computer applications such as Office suite, Slack, Zoom, and Google.
• Willingness to travel for short-term engagements.
• Ability to sit or stand for extended periods.

Benefits

* Collaborate with a leading aerial imaging company with established relationships across diverse industries.

• Comprehensive medical insurance coverage.
• Dental and vision insurance benefits.
• Flexible time-off policy.
• Stock incentive program.
• Remote work environment.
• Opportunities for autonomy and career advancement.
• Culturally diverse, equitable, and inclusive workplace where your voice is valued.

Why Join arenaflex?

At arenaflex, we're passionate about driving innovation through aerial intelligence. Our team is dedicated to delivering exceptional results, and we're committed to creating a workplace that values diversity, equity, and inclusion. As an Operations Coordinator, you'll have the opportunity to work with a talented team, develop your skills, and contribute to our mission of revolutionizing the aerial imaging industry.

How to Apply

If you're a motivated and detail-oriented individual with a passion for operations and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to welcoming passionate individuals to our team who are eager to contribute to our mission.

Employment Type:

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