Senior Customer Experience Program Manager – Empowering Customer Success with arenaflex

At arenaflex, we're dedicated to empowering every person and organization on the planet to achieve more. As a Senior Customer Experience Program Manager, you'll play a pivotal role in driving customer success and satisfaction with our Azure cloud services. If you're passionate about delivering exceptional customer experiences and making a significant impact, we invite you to join our team and be part of a culture that values growth, innovation, and collaboration.

About arenaflex

arenaflex is a leading provider of cloud services, empowering businesses to achieve more through our innovative solutions. Our mission is to empower every person and organization on the planet to achieve more, and we're committed to creating a culture of inclusion where everyone can thrive. With a growth mindset, we innovate to empower others and collaborate to realize our shared goals.

Responsibilities

As a Senior Customer Experience Program Manager, you'll be a key contributor to our automation strategy, building systems and processes that simplify our triage and delivery of insights. Your areas of responsibilities will include:

• Customer Insights Analysis: Analyze evidence-based data and leverage insights to drive engineering alignment using Customer Stories & Reports that deliver an understanding around customer pain points, customer challenges, and competitive challenges related to quality and resiliency themes.
• Insights Reports: Synthesize insight reports and communicate a comprehensive view of top customer pains quantified by return-on-investment implications to address systemic issues impacting customer experience. Collaborate with engineering product teams on a transparent and consistent process for acknowledging and responding to scenarios.
• Leverages Learnings: Leverage learnings to build engineering-backed roadmaps for prioritized scenarios.
• Guidance for Additional Research: Provide guidance for conducting additional research to address customer evidence gaps. Facilitate direct engagement with customers via online community engagement.
• Stakeholder Alignment: Lead and orchestrate v-teams through a predictable and unified rhythm of business cadence. Coordinate feedback delivery and close the loop with Feedback partners on status of asks.
• Continuously Improve the Insights Program: Gather feedback from stakeholders and customers to identify areas for improvement. Refine and iterate program processes, tools, and strategies based on data and feedback.

Embody our culture and values

At arenaflex, we value:

• Respect: We respect each other's perspectives, experiences, and contributions.
• Integrity: We act with integrity, honesty, and transparency in all our interactions.
• Accountability: We take ownership of our actions and decisions, and we're accountable for our results.
• Inclusion: We create a culture of inclusion where everyone can thrive, regardless of their background, culture, or identity.

Qualifications

To be successful in this role, you'll need:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development.

OR equivalent experience

.

3+ years experience working on Azure cloud services

.

3+ years experience working on data analysis

.

• Proficient in orchestrating interactions with clients and guiding them through complex processes.
• Ability to meet arenaflex, customer, and/or government security screening requirements.

Preferred Qualifications

If you have:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development.

OR equivalent experience

.

6+ years experience working on data analysis

.

5+ years customer-facing experience

.

Skilled communicator adept at engaging in technical discussions with stakeholders

.

Employs a systematic approach and understands process standardization

.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay range: USD $112,000 - $218,400 per year (across the U.S.).
• Different range applicable to specific work locations: USD $145,800 - $238,600 per year (within the San Francisco Bay area and New York City metropolitan area).
• Benefits and other compensation: Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay

How to Apply

If you're passionate about delivering exceptional customer experiences and making a significant impact, we invite you to apply for this role. Please submit your application by April 13, 2024.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply Job! For more such jobs please click here! Apply for this job