Experienced Customer Care Professional – Small Business Sales – Hybrid

Join arenaflex's dynamic team and embark on a rewarding career journey as a Customer Care Professional, where you'll have the opportunity to make a lasting impact on our customers' lives. At arenaflex, we're committed to providing the world's best customer experience every day. As a Customer Care Professional, you'll be the face of our company, creating positive interactions with our customers and helping them achieve their goals. With a passion for delivering exceptional service and a drive to continually set the standard for world-class customer-first service, you'll be an integral part of our team.

About arenaflex

arenaflex is a global and diverse community of colleagues united by a shared commitment to backing our customers, communities, and each other. We're a company built on going above and beyond to provide the best customer experience, and we're looking for talented individuals like you to join our team.

A Career Journey that's Unique and Meaningful

At arenaflex, we believe that everyone has the power to progress in incredible ways. That's why we offer a range of benefits, programs, and flexibility to support you personally and professionally. From industry-leading training and ongoing coaching to career development opportunities and a comprehensive benefits package, we're committed to helping you grow and succeed.

Key Responsibilities

As a Customer Care Professional, you'll have the opportunity to:

• Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs and recommending the right arenaflex Small Business Services products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Minimum Qualifications

To be successful in this role, you'll need:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• High school diploma or equivalent required. Education benefits available

Preferred Qualifications

While not required, experience owning or working in a small business is a plus.

Work Environment and Company Culture

This position will work in the hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on site or virtually. After the first 90 days, candidates will work within the hybrid model.

Compensation and Benefits

We offer a competitive hourly rate of $20.00 to $21.65, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and succeed. With industry-leading training and ongoing coaching, you'll have the opportunity to develop new skills and advance your career. Our comprehensive benefits package includes education benefits, career development opportunities, and a range of programs to support your personal and professional growth.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply Now

If you're passionate about delivering exceptional customer service and have a drive to continually set the standard for world-class customer-first service, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and embark on a rewarding career journey today! Apply Job! For more such jobs please click here! Apply for this job