Experienced QA Analyst & Customer Representative (Live Chat Support) – Film Production Software

At arenaflex, we're revolutionizing the way film production teams manage their workflow. Our innovative web-based filmmaking software offers a suite of integrated products that streamline production management, making it easier for agencies to collaborate and bring their vision to life. We're seeking an experienced QA Analyst & Customer Representative to join our team, providing top-notch support to our customers through live chat, while also contributing to the development of our software.

About arenaflex

arenaflex is a cutting-edge company that's changing the face of film production. Our software is designed to simplify the production management process, saving time and reducing stress for film professionals. With a suite of integrated products, including talent and crew management, shooting schedules, script breakdowns, shot lists, storyboards, cloud-based document and media archiving, and mobile-friendly call sheets, our software is the ultimate solution for film production teams.

Job Responsibilities

As a QA Analyst & Customer Representative, you'll play a vital role in ensuring our customers receive exceptional support and guidance throughout their journey with arenaflex. Your primary responsibilities will include:

• Providing support to new and existing customers using our Live Chat tool on our website
• Answering and resolving customer issues via live chat quickly and effectively
• Writing support documentation to help customers troubleshoot common issues
• Creating, recording, and editing product videos for support, showcasing the features and benefits of our software
• Responding to support inquiries and relaying them to the correct departments
• Working in a high-volume, fast-paced, and changing environment, adapting to new challenges and priorities
• Collaborating with our development team to identify and resolve software issues
• Providing concise feedback and support to customers professionally, demonstrating empathy and a positive attitude

Requirements

To succeed in this role, you'll need to possess the following skills and qualifications:

• Tech-savviness: You'll need to be comfortable working with technology and have a strong understanding of software applications.
• Typing speed: You must be able to type a minimum of 65 words per minute to ensure efficient communication with customers.
• Attention to detail: You'll need to be detail-oriented, forward-thinking, and organized to ensure accurate and timely support.
• Problem-solving skills: You'll need to possess strong problem-solving skills and tech-troubleshooting skills to resolve complex software issues.
• People skills: You'll need to be a people person, empathetic, patient, and conversational with a positive attitude to provide exceptional customer support.
• Video production experience: You'll need to have experience in video production, including writing, recording, and editing.
• Video editing experience: You'll need to have experience in video editing, using software such as Adobe Premiere or Final Cut Pro.
• Previous live chat support: You'll need to have previous experience in live chat support, providing support to customers via live chat.

Essential Qualifications

* 2 years of experience in a customer support or QA role

• Strong understanding of software applications and technology
• Excellent reading comprehension, listening, and writing skills
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving skills and tech-troubleshooting skills
• Experience in video production and editing

Preferred Qualifications

* Experience working with film production software

• Knowledge of film production workflows and best practices
• Experience in scriptwriting, storyboarding, or other film-related activities
• Certification in customer support or QA

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a QA Analyst & Customer Representative, you'll have the opportunity to:

• Work with a talented team of developers, designers, and customer support specialists
• Collaborate with our development team to identify and resolve software issues
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development of our software, shaping the future of film production management
• Enjoy a dynamic and fast-paced work environment, with opportunities to learn and grow

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering a flexible and autonomous work environment. As a QA Analyst & Customer Representative, you'll have the opportunity to work from home, with regular check-ins and team meetings to ensure seamless communication and collaboration. Our company culture is built on:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and empathy
• Continuous learning and development
• Flexibility and work-life balance

Compensation, Perks, and Benefits

As a QA Analyst & Customer Representative at arenaflex, you'll enjoy a competitive salary, with opportunities for growth and advancement. Our compensation package includes:

• $15.00 - $20.00 per hour
• 40 hours per week
• Monday to Friday schedule
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional development and growth

How to Apply

If you're a motivated and customer-focused individual with a passion for film production and software, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant work samples or certifications. Note: Please include filmmaking experience in your cover letter, as this is a requirement for the role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex! Apply for this job