[Remote] Credential Analyst

Note: The job is a remote job and is open to candidates in USA. The University of Massachusetts Global is a private, nonprofit institution that offers various educational programs. The Credential Analyst will be responsible for evaluating and processing student credentialing requirements while providing guidance to students and faculty regarding the credentialing process.

Responsibilities

• Evaluate, process and update student degree audits as program requirements are met
• Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures
• Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances
• Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction Link licensure documents to student files
• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students
• Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements
• Respond to student questions regarding licensure requirements
• Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates. Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations
• Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements
• Assist the Director of Credential Services and the Assistant Director of Credentials and Clinical Practice with gathering data for state and federal reports
• Attend CTC workshops for credential analysts and conferences
• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for prospective students
• Collaborate with the Enrollment Coaching Center to address questions regarding appropriate programs for prospective candidates
• Process student teaching applications and evaluate student teaching eligibility
• Process intern eligibility applications
• Monitor and track student progress towards meeting the clearance requirements for student teaching
• Collaborate and communicate with the Director of Clinical Services and Clinical Coordinators on the application and clearance process for student teachers
• Maintain a database of district agreements and track the approval process
• Work with the Assessment Manager with deploying student teacher, master teacher and university supervisor surveys
• Assist the Director of Clinical Services in developing and implementing web based trainings for Clinical Coordinators, students, mentor teachers and university supervisors
• Support Student Success Coaches with student completion of non-coursework requirements
• Process out-of-state verifications
• Adjust DegreeWorks audits
• Prepare credential recommendations for CTC
• Serve as a liaison to CTC regarding credential recommendations

Skills

• Bachelor's degree or equivalent combination of education and work experience
• High level of team experience and customer service
• Ability to use technology to improve efficiency and processing overall work flow
• Knowledge of P-12 system and organization in regards to MOU and Human Resources processing
• Knowledge of CTC and Accreditation policies in regards to licensure and student teaching
• Proven ability to handle sensitive information and maintain confidentiality
• Knowledge of credentials and accreditation policies
• Able to work in a complex process system of auditing, evaluating and analyzing information environment
• Exceptional written and verbal communication skills with the ability to draft professional correspondence and accurately interpret and convey credentialing requirements, timelines, and processes
• Strong attention to detail, with the ability to verify records and ensure compliance with regulatory standards
• Excellent organizational skills, including effective planning and time management to meet deadlines
• Demonstrated ability to foster and maintain cooperative working relationships
• Prior training as a recommending agent by the CTC
• Experience with student teaching placement, accreditation and credential processes

Benefits

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
• Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
• Wellness: Counseling services, Calm app access, and year-round wellness programs.

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