Business Development Representative - SMB

ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. The Business Development Representative - SMB is responsible for selling the MoLo truckload service line, managing a portfolio of small to medium-sized customers, and collaborating with various departments to provide tailored logistics solutions.

Responsibilities

• Maintain accurate records of all prospecting activities, sales interactions, and lead statuses in the customer relationship management (CRM) software
• Continuously monitor industry changes, competitor activities, and market conditions to refine sales strategies and approaches
• Prospect and generate leads through various channels (cold calling, email campaigns, networking events, LinkedIn, etc.) to identify potential customers
• Proactively identify issues and resolve problems to uphold the commitment to service
• Other duties and projects, as assigned
• Qualify and nurture leads by assessing customer needs, providing consultation, and focusing on selling MoLo, an ArcBest Truckload Service
• Collaborate cross-functionally with carrier sales, yield management, account development, legal, accounting, and our other ArcBest service lines to provide a comprehensive solution for the customers
• Develop and maintain strong, lasting relationships with key decision-makers in small to medium-sized companies
• Own the entire sales cycle, from lead generation to assisting and overseeing the revenue collection process as needed

Skills

• Ability to multi-task with a high attention to detail
• Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders
• Ability to thrive in a fast-paced environment
• Confident decision-making and problem-solving skills
• Excellent time management skills to prioritize and optimize workload to meet deadlines
• Highly coachable and eager to learn
• Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers
• Sales-driven with an entrepreneurial mindset
• Perseverance and Follow-Through
• Selling
• Sales Closing and Agreements
• Addressing Customer Needs
• Bachelor's Degree, preferred
• Previous customer sales, operations, or service experience, preferred

Company Overview