[Remote] Call Center Agent, BAR

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a call center agent role supporting the Bureau of Automotive Repair (BAR) program. The role involves providing information and assistance regarding air quality programs and scheduling consumer appointments.

Responsibilities

• Provide information on various Air Quality Programs, including Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program
• Maintain current knowledge of all air quality programs to ensure accurate consumer communication
• Triage inbound calls and schedule consumer appointments based on needs
• Assist consumers in determining program eligibility
• Verify and enter data into the web-scheduler database
• Place outbound calls to remind consumers of appointments
• Enter consumer application data into the program database and assist with application completion

Skills

• Ability to receive, screen, and schedule consumer appointments by phone
• Ability to assess consumer eligibility using screening methods
• Good judgment and effectiveness in collaborating with a technical team
• Proficiency with database software and office equipment
• Quick learner willing to seek assistance when needed
• Knowledge of air quality program structures
• Knowledge of current customer service principles and practices

Benefits

• Competitive compensation, generous paid time off, and holidays
• Medical, dental, and vision plans; Flexible Spending Accounts and Health Savings Accounts
• Employee Assistance Program and wellness offerings
• CalPERS retirement program and optional 403(b) and 457 retirement plans
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

Company Overview