Experienced Order Management Specialist – Remote Administrative Assistant for arenaflex

At arenaflex, we're on a mission to revolutionize the way organizations approach security awareness training and simulated phishing. As a leading provider of security awareness training and simulated phishing platforms, we're proud to be used by tens of thousands of organizations worldwide. Our cutting-edge solutions empower organizations to manage the ongoing problem of social engineering by training employees to make smarter security decisions every day. We're not just a company – we're a community that values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging, with team lunches, trivia competitions, and local outings that bring our team together. As a remote Order Management Specialist at arenaflex, you'll play a critical role in ensuring the smooth operation of our order management process. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you!

Responsibilities:

As an Order Management Specialist, you'll be responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will also involve communicating with internal/external customers to address all payment-related inquiries and/or console questions. Some of your key responsibilities will include:

• Reviewing and validating all order paperwork submitted to ensure completeness and accuracy
• Reviewing contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
• Providing customers with access to the arenaflex console
• Quality checking invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
• Uploading Tax Certificates
• Responding to all emails from customers related to access to the console and billing, or routing correspondence accordingly
• Entering and processing all incoming orders accurately and timely
• Adding single courses to consoles
• Creating Multi Tenant consoles for customers with child accounts
• Moving clients under their MSPs Bulk console
• Applying presale payments to invoices

Minimum Qualifications:

To be successful in this role, you'll need:

• A High School diploma or GED
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Fluent in multiple languages preferred
• Strong verbal and written communication skills
• Excellent time management and organization skills

Preferred Qualifications:

While not required, we're looking for individuals with:

• Experience in a similar role or industry
• Knowledge of security awareness training and simulated phishing platforms
• Familiarity with arenaflex's products and services

What We Offer:

As an Order Management Specialist at arenaflex, you'll enjoy a competitive salary of $17.50/hr, as well as a range of benefits that support your personal and professional growth. These include:

• Company-wide monthly bonuses
• Employee referral bonuses
• 401k matching (US)
• Fully paid medical insurance (US)
• Open and generous paid time off (length varies by country)
• Parental leave (length varies by country)
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Gym benefits
• A relaxed dress code
• A modern, high-tech, and fun work environment

How to Apply:

If you're a motivated and detail-oriented individual with excellent communication skills, we want to hear from you! Please submit your application by 5/29/2024. We're an equal opportunities employer and welcome applications from all qualified candidates. Apply Job! For more information about our benefits and company culture, please visit [arenaflex website]. Apply for this job