Experienced Pre-Licensed Customer Service Representative – Remote Opportunity to Launch Your Insurance Career
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals to join our team as Pre-Licensed Customer Service Representatives. As a key member of our remote team, you'll have the opportunity to work with a global leader in digital business services, while also pursuing your career goals in the insurance industry.
About arenaflex
arenaflex is a global, digital business services company that delivers cutting-edge solutions to help the world's top brands streamline their operations and drive growth. With over 410,000 passionate and dedicated employees speaking more than 300 languages, we're committed to making a positive impact on our communities, clients, and the environment. Our global scale and local presence enable us to provide tailored solutions that meet the unique needs of each client, while also fostering a culture of innovation and excellence.
Why arenaflex?
If you're looking for a career that offers more than just a paycheck, arenaflex is the perfect place for you. We're committed to investing in your future and providing opportunities for growth and development. Our comprehensive training program will equip you with the skills and knowledge you need to succeed as a licensed insurance agent, and our supportive team will be with you every step of the way.
Benefits of Working at arenaflex
As a Pre-Licensed Customer Service Representative at arenaflex, you can expect:
- Paid Training: We'll provide a 5-day paid training program to help you prepare for the State Insurance Exam, so you can get started on your career path.
- Competitive Wages: You'll earn a competitive salary, with opportunities for growth and advancement.
- Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more.
- Paid Time Off: Take breaks and recharge with our generous paid time off policy.
- Employee Wellness and Engagement Programs: We're committed to your well-being and offer a range of programs to support your physical and mental health.
Your Role at arenaflex
As a Pre-Licensed Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Responsibilities
Your key responsibilities will include:
- Resolve Complex Consumer Issues: Use your excellent decision-making skills and innovation to resolve complex consumer issues and advise first-level representatives on high-level issues.
- Assist Policy Holders: Provide support to policy holders with billing questions and concerns, and assist with policy changes requested.
- Support Policy Holder Needs: Offer recommendations and adjust as necessary to support policy holder needs.
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
- 6 Months Customer Service Experience: A minimum of 6 months of customer service experience, with a strong track record of resolving complex issues.
- Over 18 Years of Age: You must be at least 18 years old to apply.
- Ability to Type 25 WPM: You'll need to be able to type at least 25 words per minute.
- High School Graduate or GED: A high school diploma or equivalent is required.
- Comfort with Desktop Computer System: You'll need to be comfortable using a desktop computer system and navigating various software applications.
- Proven Oral & Written Communication Skills: Excellent communication skills, both written and verbal, are essential.
- 6 Months Call Center Experience: While not required, 6 months of call center experience is preferred.
- Logical Problem-Solving Skills: You'll need to be able to think critically and solve problems logically.
- Availability to Work Various Shifts: You'll need to be available to work various shifts, including evenings and weekends.
- Ability to Use Windows Operating Systems: You'll need to be comfortable using Windows operating systems.
Work from Home Requirements
To work from home, you'll need to meet the following requirements:
- Internet Connection Requirements: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
- ISP Must Have No Packet Loss and Ping Under 50ms: Your internet service provider must have no packet loss and a ping under 50ms.
- Proof of Internet Speed Required: You'll need to provide proof of your internet speed.
- Clean and Quiet Workspace: You'll need to have a clean and quiet workspace.
Be One of Our People
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We offer a range of programs to support your well-being, including employee wellness and engagement programs.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace.
Apply Now
If you're ready to launch your insurance career and join a global leader in digital business services, apply now to become a Pre-Licensed Customer Service Representative at arenaflex. Apply for this job