Experienced Customer Advocate Phone Specialist - Remote Arizona Opportunity

At arenaflex, we're committed to inspiring health and making it easy for Arizonans. As a Customer Advocate Phone Specialist, you'll play a vital role in helping us achieve this mission by providing exceptional inbound phone support to healthcare customers throughout Arizona. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are eager to thrive in a dynamic, remote work environment, we want to hear from you.

About arenaflex

arenaflex is a leading health insurance provider in Arizona, dedicated to helping individuals, families, and businesses achieve better health outcomes. As a non-profit organization, we're committed to making a positive impact in our community. Our award-winning healthy campus in Phoenix offers a range of amenities and services to support our employees' well-being, including telehealth services, healthy meals and snacks, and an onsite fitness center.

Job Summary

As a Customer Advocate Phone Specialist, you'll be responsible for identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence. You'll work closely with internal departments, external plans, providers, businesses, and government agencies to ensure resolution of customer inquiries. Your exceptional communication skills, attention to detail, and ability to navigate multiple system applications will make you an invaluable asset to our team.

Responsibilities

* Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person.

• Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
• Document and record facts related to inquiries and correspondence by updating arenaflex files and systems.
• Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals.

Qualifications

* At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.

• High School diploma or GED.
• Intermediate PC proficiency.

Why Join arenaflex?

At arenaflex, we're committed to supporting our employees' pursuit of balance, happiness, and fulfillment through our Workability model. Workability defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We offer a range of benefits to support your well-being, including:

• Remote, in-office, and hybrid work options within the state of Arizona.
• Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
• Accrued paid time off (up to 18 days per calendar year).
• Comprehensive medical, dental, and vision coverage.
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
• Up to 12% annual bonus based on corporate goals and individual performance.
• Eight (8) paid volunteer hours to support our mission of inspiring health.
• Tuition reimbursement for you; scholarship opportunities for your children.
• Employee discounts, gym reimbursement, and wellness programs.
• Treadmill desks, full-service fitness center, onsite cafeterias.
• Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.

Work Environment and Company Culture

As a remote Customer Advocate Phone Specialist, you'll have the flexibility to work from anywhere within the state of Arizona. Our dynamic and diverse work environment is championed by an organization consistently named a Best Places to Work and Most Admired Company in Arizona. We're committed to creating a culture that values work-life balance, employee well-being, and community involvement.

Compensation and Benefits

* Hourly pay rate: $20.00/hr.

• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, please apply to this exciting opportunity. We can't wait to hear from you! Apply Job! For more such jobs please click here! Apply for this job