Customer Service Representative Call Center - W...

On-site training and then working from home. Must live in the Orlando, FL area! 

Are you looking for a place where meaningful moments are made together?  

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Customer Service Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

*Benefit eligibility will vary by position 

As a Customer Service Representative, a typical day will include:  

• Communicate with potential owners via telephone to resolve customer service concerns and answer questions.  

• Promote awareness of brand image internally and externally. 

• Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling.  

• Identify guest reservation needs by asking open-ended questions to obtain all necessary information.  

• Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. 

• Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.   

Guest Experience and Company Standards 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Maintain confidentiality of proprietary materials and information.   

• Always follow company policies and safety procedures. 

To Become a Customer Service Representative at HVC:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

• #CallCenter #ihvocc