Experienced Customer Experience Agent – Remote 3rd Shift Operations

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our remote customer experience team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met with precision and care. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and growing with a forward-thinking organization, we invite you to join our team as an Experienced Customer Experience Agent – Remote 3rd Shift Operations.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, committed to empowering our customers to achieve their goals. Our team is driven by a shared passion for excellence, collaboration, and continuous improvement. As a remote customer experience agent, you'll be part of a diverse and dynamic team that values creativity, adaptability, and a customer-centric approach.

Job Summary

As an Experienced Customer Experience Agent – Remote 3rd Shift Operations, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, requiring a strong work ethic, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls, ensuring seamless communication with customers and technicians
• Handle various customer inquiries and requests, utilizing your problem-solving skills to resolve issues efficiently and accurately
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining the highest level of precision and attention to detail
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, demonstrating flexibility and adaptability
• High interaction with service technicians and various customers from residential to commercial, requiring strong interpersonal and communication skills
• Other duties as assigned, including participating in ongoing training and development programs to enhance your skills and knowledge

Qualifications

* Must be familiar with the surrounding Chicagoland area, with a strong understanding of local geography and demographics

• High school diploma or equivalent (GED), with a minimum of 3 years relevant work experience in a customer service environment
• Previous dispatch experience is a plus, demonstrating your ability to manage priorities and workflow effectively
• Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
• Plumbing, Electric & HVAC experience is a plus, showcasing your technical expertise and ability to provide informed support to customers
• Attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to manage priorities and workflow, with a strong focus on customer satisfaction and retention
• Ability to deal effectively with a diversity of individuals at all organizational levels, demonstrating empathy, patience, and professionalism
• Versatility, flexibility, and a willingness to work within constantly changing priorities, with a strong work ethic and commitment to excellence
• Proficient in Microsoft Office, with the ability to work efficiently in a remote environment
• Ability to work from home efficiently, with a dedicated workspace and reliable internet connection
• Ability and willingness to work nights and weekends, with a flexible schedule that meets the needs of our customers and business

Benefits

* Medical, Dental & Vision Insurance, providing comprehensive coverage for you and your loved ones

• Supplemental AFLAC Insurance Options, offering additional protection and peace of mind
• 401(k) Plan with Company Match, helping you build a secure financial future
• Company-provided Life Insurance, providing financial security for your loved ones
• Employee discounts on company-provided services, offering exclusive benefits and savings
• On-site training facility for continuous employee development, enhancing your skills and knowledge
• Paid Time Off (PTO), allowing you to recharge and relax
• Paid Holidays, celebrating important milestones and traditions
• Tuition Reimbursement, supporting your ongoing education and career development
• Referral program, recognizing and rewarding your referrals and recommendations

What We Offer

* A dynamic and supportive work environment, with a team that values collaboration and innovation

• Opportunities for growth and development, with a focus on continuous learning and improvement
• A competitive salary and benefits package, recognizing your value and contributions
• A flexible schedule, allowing you to balance your work and personal life
• The chance to make a real difference in the lives of our customers, delivering exceptional service and support

How to Apply

If you're passionate about delivering outstanding customer service, working in a dynamic environment, and growing with a forward-thinking organization, we invite you to apply for the Experienced Customer Experience Agent – Remote 3rd Shift Operations position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job