Experienced Customer Advocate Phone Specialist - Remote Arizona Opportunity

At arenaflex, we're dedicated to making health and wellness accessible to everyone in Arizona. As a Customer Advocate Phone Specialist, you'll play a vital role in delivering exceptional customer experiences, ensuring our members receive the support they need to thrive. If you're passionate about healthcare, customer service, and making a difference in the lives of Arizonans, we invite you to join our team.

About arenaflex

arenaflex is a leading health insurance provider in Arizona, committed to inspiring health and making it easy for our members. With a mission to improve the quality of life for Arizonans, we offer a wide range of health insurance products and services that cater to diverse needs. Our award-winning organization has been recognized as a Healthiest Employer and a Best Places to Work in Arizona, reflecting our dedication to employee well-being and satisfaction.

Job Summary

We're seeking a highly skilled and empathetic Customer Advocate Phone Specialist to join our remote team in Arizona. As a key member of our customer service team, you'll be responsible for providing exceptional phone support to our healthcare customers, addressing their inquiries, and resolving their concerns in a timely and professional manner. If you're a people person with excellent communication skills, a passion for healthcare, and a commitment to delivering outstanding customer experiences, we encourage you to apply.

Responsibilities

As a Customer Advocate Phone Specialist, you'll be responsible for:

• Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in person.
• Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
• Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
• Documenting and recording facts related to inquiries and correspondence by updating arenaflex files and systems.
• Demonstrating and maintaining current working knowledge of the required arenaflex systems, procedures, forms, and manuals.

Qualifications

To succeed in this role, you'll need:

• At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.
• High School diploma or GED.
• Intermediate PC proficiency.
• Excellent communication, interpersonal, and active listening skills.
• Ability to maintain confidentiality and privacy.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong teamwork and collaboration skills.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that supports your well-being, happiness, and fulfillment. Our Workability model defines where and how we do our jobs, offering flexibility and autonomy to work from anywhere within Arizona. Our award-winning healthy campus in Phoenix is available to you, featuring:

• Telehealth services at our BlueCare Anywhere kiosk.
• Healthy meals and snacks at our cafeterias and Work Perks Café.
• Onsite fitness center with personal trainers, a nutritionist, Health Support programs, and daily group fitness classes.
• Treadmill desks, full-service fitness center, and onsite cafeterias.

Benefits and Perks

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Remote, in-office, and hybrid work options within the state of Arizona.
• Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
• Accrued paid time off (up to 18 days per calendar year).
• Comprehensive medical, dental, and vision coverage.
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
• Up to 12% annual bonus based on corporate goals and individual performance.
• Eight (8) paid volunteer hours to support our mission of inspiring health.
• Tuition reimbursement for you; scholarship opportunities for your children.
• Employee discounts, gym reimbursement, and wellness programs.

Career Growth Opportunities

At arenaflex, we're committed to helping you grow and develop your skills. Our ongoing training programs and opportunities for advancement will help you achieve your career goals and become a leader in the healthcare industry.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of Arizonans, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! For more information about arenaflex and our job opportunities, please visit our website at azblue.com. Apply for this job