SVP, Divisional Chief Information Officer, Retail Business
About the position The SVP, Divisional Chief Information Officer (CIO) is responsible for leading transformation of technical solutions design and delivery for our Retail business (Life Insurance, Annuities, Distribution, and Brand); Lincoln's largest business functions by revenue This executive leader will be responsible for driving strategy, execution, modernization and innovation across a diverse application portfolio, ensuring our technology and data investment decisions are value-focused, outcome-driven, AI-powered, and future-proof. A key part of this role is driving the IT strategy to modernize and simplify the technology landscape. They will serve as a strategic partner and change leader, working with internal teams, business partners, and external Managed Services Provider (MSP) to enhance delivery models, optimize support structures, and elevate product quality through advanced monitoring, analytics, AI, and agile operating principles. This role is a critical member of the IT senior leadership team, reporting directing to the Chief Information Officer of Lincoln
Responsibilities
- Lead the transformation of application delivery models and IT investment strategy, embedding AI and automation at the core of modernization and digital transformation across a large, multi-faceted portfolio.
- Serve as the primary executive leader for solution delivery within the division, setting a clear vision for technical modernization and business enablement.
- Champion the adoption and integration of emerging technologies such as AI, machine learning, and advanced analytics to fuel growth, operational efficiency, and differentiated customer experiences.
- Partner with senior business and technical stakeholders to align IT priorities with enterprise and business unit growth, efficiency, and customer-impact strategies, ensuring technology is a key enabler of competitive advantage.
- Provide executive leadership over a diverse and complex technology portfolio, balancing modernization and AI-enabled goals with risk, cost, and operational stability.
- Leverage modern delivery approaches (Agile, DevSecOps, low-code/no-code) in tandem with AI-powered solutioning to improve velocity, scalability, and user experience.
- Implement and govern AI-powered monitoring, anomaly detection, and predictive maintenance solutions to ensure operational excellence and product quality.
- Oversee the implementation of advanced monitoring tools and analytics powered by AI to drive service excellence, intelligent automation, and real-time performance insights.
- Oversee, mature, and optimize the relationship with an external Managed Service Provider (MSP) to ensure accountability for performance, quality, service SLAs, AI adoption and continuous improvement.
- Govern the implementation of monitoring tools, support metrics, key performance indicators, and product quality frameworks in partnership with the MSP.
- Drive investment strategies that prioritize ROI, technical debt reduction, platform reuse, and value delivery.
- Collaborate with finance and portfolio management teams to manage multi-million-dollar budgets and ensure alignment with long-term business outcomes.
- Build, inspire, and lead high-performing, cross-functional teams across IT, business, and MSP functions.
- Champion a culture of innovation, accountability, and continuous learning across the division.
- Serve as a change agent, translating vision into action and ensuring adoption of new delivery models and operating rhythms.
- Build relationships and trust at the most senior levels of the organization (C-suite, Board-level, Business Unit presidents).
- Translate complex technology strategies into clear, compelling narratives for executive and business stakeholders.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Business Administration, or related field; MBA or Master's preferred.
- 15+ years in progressively senior IT leadership roles, including 10+ years executive leadership at the VP or C-level.
- Deep experience leading large-scale digital transformation or IT modernization initiatives.
- Proven success managing complex application portfolios and enterprise IT organizations.
- Demonstrated experience working with or managing a significant Managed Services partnership.
- Strong technological acumen across application architectures, platforms, AI technology, and delivery models.
- Knowledge of AI capabilities and how to drive AI strategy, adoption, and integration to create business value.
- High executive presence and ability to influence across technical and business domains
- Outcome-oriented mindset with strong financial and operational management skills.
- Exceptional communication, negotiation, and strategic planning capabilities.
- Track record of modernizing delivery capabilities and shaping the future of IT operations.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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