Associate Representative - Inside Sales
Wesco is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. The Associate Representative - Inside Sales will interact with existing customers to increase sales through phone and email communication, ensuring customer satisfaction and collaborating with outside sales to meet goals.
Responsibilities
- Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates
- Increase orders by suggesting related items, explaining features, and checks customer’s buying history
- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts
- Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order
- Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date
- Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification
- Report industry trends, competitive pricing and customer feedback to management
Skills
- High School Degree or Equivalent required
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Ability to work in a team environment
- Ability to communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Ability to act and solve routine or standard problems
- Ability to identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with supervision
- Ability to travel up to 25%
- Bachelor's degree preferred
- Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years)
Benefits
- Paid time off
- Medical, dental, and vision coverage
- Retirement savings plans
Company Overview