[Remote] SMB Customer Success Onboarding Manager

Note: The job is a remote job and is open to candidates in USA. Connecteam is a TLV-based startup focused on enhancing the work experience for deskless employees. The SMB Customer Success Onboarding Manager will lead customers through the onboarding process, ensuring successful adoption of Connecteam's platform and driving long-term success for small and growing businesses.

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
• Guiding customers to quick wins that showcase the platform's value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn
• Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
• Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience

Skills

• Fluent English (spoken and written) - MUST
• 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
• Experience working with SMB clients - strong advantage
• Strong presentation and training skills (remote and in-person)
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy!

Benefits

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days.

Company Overview