Experienced Customer Service Representative – Medicaid and Medicare Support

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our customers' health. Our purpose is to bring human-centric healthcare to a rapidly changing world, and we're looking for passionate and skilled individuals to join our team as Customer Service Representatives.

About arenaflex

arenaflex is a leading healthcare organization that's committed to transforming the way we deliver healthcare services. With a strong focus on innovation, convenience, and affordability, we're dedicated to making healthcare more personal and accessible to everyone. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in providing telephone assistance to Aetna Medicaid members and providers. You'll be responsible for answering inbound calls, responding to inquiries, and resolving issues related to benefits, eligibility, services, and prior authorization requirements. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!

Responsibilities

* Answer inbound member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs

• Provide accurate and timely information to members and providers, ensuring a positive and seamless experience
• Resolve issues and concerns in a professional and empathetic manner, escalating complex issues to senior representatives as needed
• Maintain accurate records and documentation of all interactions, ensuring compliance with regulatory requirements
• Collaborate with internal teams to resolve issues and improve processes
• Participate in ongoing training and development to enhance skills and knowledge
• Meet performance standards, attendance requirements, and call quality goals

Requirements

* High-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Must be able to work from home and prove to be self-sufficient
• Ability to commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare
• Strong customer service skills and a passion for delivering exceptional service
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Education

* High School Diploma or Equivalent

Compensation and Benefits

* The typical pay range for this role is $17.00 - $31.30 per hour

• In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities
• arenaflex offers a full range of medical, dental, and vision benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• arenaflex offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

What We Offer

* A dynamic and supportive work environment that encourages growth and development

• Opportunities for career advancement and professional growth
• A comprehensive benefits package that includes medical, dental, and vision coverage
• A 401(k) retirement savings plan and Employee Stock Purchase Plan
• Paid Time Off (PTO) and paid holidays
• A fully-paid term life insurance plan and short-term and long-term disability benefits
• Numerous well-being programs, education assistance, and free development courses
• A CVS store discount and discount programs with participating partners

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Apply Now!

Application Deadline

We anticipate the application window for this opening will close on: 08/07/2024. Don't miss your chance to join our team and make a difference in the lives of our customers. Apply now! Apply for this job