Experienced Customer Service Representative – Payments and Digital Strategy Team

Are you ready to embark on a thrilling journey with a dynamic and innovative company like arenaflex? As an Experienced Customer Service Representative on the Payments and Digital Strategy team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our financial services. If you're passionate about helping others, have a knack for problem-solving, and are eager to learn and grow, then this might be the perfect opportunity for you.

About arenaflex

arenaflex is a leading organization that values diversity, inclusion, and employee well-being. Our mission is to provide innovative solutions that make a positive impact on people's lives. We believe in fostering a culture of collaboration, creativity, and continuous learning, where our employees can thrive and reach their full potential.

Job Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Completing daily tasks related to check processing, object processing, direct debits, and budget transfers at arenaflex Credit Union.
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions.
• Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing.
• Working member cases/assignments and following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks.
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products.
• Logging, reviewing, and making necessary GL, account changes, and/or returns.
• Processing Stop Pays and Check Batching.
• Completing daily balancing and department closing.
• Obtaining information from members for the timely and correct processing of international and domestic wire transfer requests.
• Researching and verifying incoming and outgoing wire transfer information.
• Communicating with vendors to process wire transfers.
• Understanding and being familiar with outgoing and incoming wire transfer laws.
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers.
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees.

Essential Qualifications

* High school degree or equivalent.

• Intermediate Excel and Word experience.
• Ability to work prolonged hours in support of business needs.
• Ability to exercise excellent customer service skills.
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team.
• Ability to perform mathematical calculations and review data.
• Ability to effectively prioritize work and meet time limits under high volume pressure.
• Ability to cross-train and perform any position assigned within the department.
• Ability to interact professionally with all personnel and members.
• Ability to work independently and with minimum supervision.
• Ability to self-motivate with strong employer skills and ability for interest to detail.
• Ability to effectively prioritize work and meet time limits.

Preferred Qualifications

* Previous customer/member service experience.

• Previous banking or Credit Union experience.
• Episys/Symitar and processing wires experience.
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong customer service skills and ability to provide exceptional customer experiences.
• Ability to work independently and as part of a team.
• Strong technical skills, including proficiency in Microsoft Office software.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As an Experienced Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, payments, and digital strategy.
• Work with a dynamic and innovative team to deliver exceptional customer experiences.
• Participate in training and development programs to enhance your skills and career prospects.
• Collaborate with cross-functional teams to drive business growth and innovation.
• Contribute to the development of new products and services that meet the evolving needs of our customers.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As an Experienced Customer Service Representative, you will:

• Work in a dynamic and fast-paced environment with a team of dedicated professionals.
• Enjoy a flexible and remote work arrangement, with opportunities to work from home or in our office.
• Participate in regular team-building activities and social events to foster a sense of community and connection.
• Have access to a range of benefits and perks, including health insurance, retirement plans, and employee assistance programs.
• Enjoy a competitive salary and bonus structure, with opportunities for career growth and advancement.

Compensation, Perks, and Benefits

As an Experienced Customer Service Representative, you will receive:

• A competitive salary range of $22-35/hour.
• A comprehensive benefits package, including health insurance, retirement plans, and employee assistance programs.
• A range of perks and benefits, including travel discounts, wellness programs, and employee recognition awards.
• Opportunities for career growth and advancement, with a competitive bonus structure.

Conclusion

If you're a motivated and customer-focused individual with a passion for problem-solving and learning, then we encourage you to apply for this exciting opportunity. As an Experienced Customer Service Representative on the Payments and Digital Strategy team, you will play a vital role in delivering exceptional customer experiences and driving business growth at arenaflex. We look forward to hearing from you! Apply for this job