Experienced Customer Service Representative – Remote Benefits Enrollment Support

At arenaflex, we're on a mission to revolutionize the way people interact with health insurance and benefits. As a key member of our Benefits team, you'll have the rewarding opportunity to make a real difference in the lives of our clients' participants. We're seeking highly skilled and compassionate Customer Service Representatives to join our REMOTE team in a collaborative and supportive environment.

About arenaflex

arenaflex is a leading provider of innovative solutions in the health insurance and benefits industry. With a strong presence in the Pittsburgh area, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our mission.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Building rapport and responding to plan participants in a compassionate and professional manner
• Customizing your customer service approach to meet the unique needs and communication styles of each participant
• Handling confidential information with sensitivity and discretion, in accordance with HIPAA and Data Privacy laws and company data security requirements
• Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines, providing accurate and timely information
• Maintaining and documenting complete and accurate call and case notes in a professional manner
• Regularly participating in team meetings and training sessions
• Performing other duties as assigned by your supervisor or manager

Desired Qualifications

We're looking for individuals with:

• Effective communication skills (verbal and written), high-level attention to detail, multi-tasking, and ability to organize work
• Computer savvy, with experience using MS Office and ability to juggle multiple open computer windows at a time
• Comfortable working in a virtual environment, including online training and chat interactions
• Typing speed of at least 30 WPM
• Bilingual candidates (Spanish or French) encouraged to apply!

Other Details to Know

* This team is hiring for seasonal work, with opportunities to transition to permanent employment for top performers

• Standard business hours are 8am-7pm, with extended hours during busy season
• This role is REMOTE, but you must live within 2 hours of the client site in Pittsburgh (must be willing to travel onsite for your first day, but additional training will be remote)
• Onsite or hybrid schedules also available!

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Regular feedback and coaching from your supervisor and manager
• Opportunities to take on new challenges and responsibilities as you grow in your role
• A supportive and collaborative team environment that encourages open communication and teamwork

Work Environment and Company Culture

Our REMOTE team is built on the principles of collaboration, empathy, and excellence. We're committed to creating a work environment that's inclusive, supportive, and fun. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to our Employee Assistance Program (EAP)

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and a TEK Systems recruiter will contact you within 10 days to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. We'll consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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