Experienced Work-from-Home Customer Service Representative – Billing Support and Inbound Call Handling
At arenaflex, we're revolutionizing the way customer service is delivered. As a remote Work-from-Home Customer Service Representative, you'll be part of a dynamic team that connects small call center companies with prestigious Fortune 500 clients through a virtual platform. With arenaflex, you'll have the power to choose your clients, schedule your work, and live your work-from-home dream.
About arenaflex
arenaflex is a Premier partner of Stride 2 Hire, a company that connects small call center companies with prestigious Fortune 500 clients through a virtual platform. arenaflex provides the clients, and you provide the service. As a Work-from-Home Customer Service Representative, you'll be the boss of your own business, with the flexibility to choose your clients and schedule your work.
What to Expect
As a Work-from-Home Customer Service Representative, you'll be responsible for providing billing support and inbound call handling services to arenaflex's clients. Your primary responsibilities will include:
- Assisting callers with billing inquiries
- Determining offerings customers are missing
- Making upgrade and add-on service recommendations
- Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
- Coding sales accurately and completely
What it Takes to Succeed
To excel in this role, you'll need to possess the following qualities and capabilities:
- Familiarity with company processes and policies
- Clear, confident, and professional communication skills to build trust and rapport
- Understanding of "client call flow"
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers' needs
Education Necessary
No degrees are necessary for this role. arenaflex is looking for individuals who are ready to start a business and be their own boss. If you're self-motivated, organized, and have excellent communication skills, you'll thrive in this role.
What You'll Be Doing
As a Work-from-Home Customer Service Representative, you'll be providing great inbound, billing customer service calls to arenaflex's clients. You'll be responsible for resolving customer inquiries, making recommendations, and ensuring customer satisfaction.
What You Need to Get Started
To get started, you'll need:
- A computer with a separate monitor (dual boot machines, Netbooks, and Tablets are prohibited)
- High-speed wired Internet (no WiFi)
- A phone with a headset
- To pass a background screening
Requirements
* Background Screening: You must have no felonies or fraudulent behaviors.
- PC Requirements:
+ CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better + Hard Drive: 20 GB or more of available space + Memory: 4 GB of RAM or better + Operating System: Windows 7 or Windows 10 + Monitor: 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p)
- Mac Requirements:
+ Macs must have an Ethernet port + MacBook Air and Mac USB-C ports will not be supported + Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed
Accessories, Software, and Internet/Phone Service Providers
* REQUIRED ACCESSORIES: + USB headset with microphone (required for Certification) + Logitech, Plantronics, Microsoft, or similar brands recommended
- SOFTWARE:
+ Internet Explorer 8, 9, 10, or 11 on Windows 7, 8, or 10 + Certain client programs may require specific versions of Windows + (Optional) Mozilla Firefox or Chrome for Windows + Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10
- INTERNET AND PHONE SERVICE PROVIDERS:
+ Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection + The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted + Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited + Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted + USB connected modems are not supported + Hard-wired land line telephone service + Soft phones and cell phones are not permitted
Benefits
* Work from home
- Determine your own work schedule
- Scalable income opportunity
How to Apply
If you're ready to take the first step towards living your work-from-home dream, apply now! Visit our website to register as a candidate and start your journey with arenaflex. Apply Job! Apply for this job