Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity

At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a subrogation company, we specialize in recovering payments on damage claims, ensuring that the party responsible pays for the damage caused. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're dedicated to creating a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere.

Join Our Team and Thrive in a Dynamic Work-from-Home Setting

We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home while providing top-notch customer service to our clients and their customers. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and growing company that values its employees and the community. We're passionate about throwing company events that bring us together and celebrate each other's achievements. We also believe in giving back to the community, hosting several volunteer events throughout the year. Our commitment to a healthy work-life balance and a positive company culture sets us apart from other employers.

Key Responsibilities

As an FNOL Customer Service Representative, you'll be responsible for:

• Receiving inbound calls from engineers, technicians, and other field operators reporting FNOL
• Communicating effectively while entering data accurately into a customized database
• Reporting underground damage to locate companies when applicable
• Providing outstanding service to customer representatives
• Analyzing photos and mapping the correct location
• Meeting or exceeding performance metrics, including talk time, not ready time, and service level

Bonus Opportunities

We offer a tiered support bonus system, which rewards you for your hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, with bonuses paid per pay period on the paycheck following the period in which it is earned.

• Level 1: $105
• Level 2: $150
• Level 3: $205

We also offer an FNOL Incentive Program, which provides high-performers with an opportunity to earn more per month, in addition to the tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month, with $10 earned for each day where your talk time, not ready time, and service level meet the set standard.

Requirements

To be successful in this role, you'll need:

• 6 months to 1-year previous customer service call center experience
• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment

Preferred Qualifications

* Experience with Microsoft Teams

• High School Diploma or equivalent

Perks and Benefits

* Paid time off

• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!

What We Offer

* A dynamic and growing work environment

• Opportunities for career growth and development
• A comprehensive benefits package, including a matched 401k
• A commitment to work-life balance and a positive company culture

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please note that pre-employment drug screenings and criminal background checks are mandatory. Apply Now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job