Experienced Customer Care Representative - Remote

Join arenaflex, a leading medical marijuana company in Florida, and be part of a team that prioritizes exceptional customer service and patient care. As a Customer Care Representative at arenaflex, you will be the first point of contact for our patients, providing personalized support and guidance through various communication channels. Our team is dedicated to delivering a unique and compassionate experience, setting us apart from other medical marijuana companies. We're looking for individuals who share our passion for helping others and are committed to adapting to the ever-changing needs of our patients.

About arenaflex

arenaflex is a pioneering company in the medical marijuana industry, committed to improving the quality of life for humanity through the benefits of cannabinoids. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our values of Integrity, Collaboration, Alignment, Intentionality, Accountability, and Agility guide everything we do.

Key Responsibilities

As a Customer Care Representative, you will be responsible for:

• Providing superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community
• Navigating multiple software and communication platforms to provide support
• Demonstrating professional telephone and chat etiquette
• Coordinating with other departments as needed
• Placing delivery orders on behalf of qualified Florida medical patients
• Assisting patients with existing delivery orders, including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order
• Adhering to all state-mandated policies, including HIPAA compliance
• Maintaining a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel

Skills and Qualifications

To succeed in this role, you will need:

• The ability to offer impartial service and support for all patient interactions
• The ability to adapt to changes in policy and procedure both at a company and industry level
• An eye for attention to detail and effective documentation
• Organization and initiative, good communication skills, critical thinking, proactive, problem-solving, time management, discretion, and confidentiality
• The ability to work weekends and holidays as scheduled
• A minimum of six months' experience working in cannabis retail or customer service

Physical Demands

The physical demands of this role include:

• Regularly speaking and hearing
• Sitting at a workstation for extended periods
• Using hands to handle or feel objects, tools, or controls
• Reaching with hands and arms
• Ability to work on a desktop or laptop computer for extended periods
• Effective communication with others verbally and in writing
• Occasional lifting and/or moving of moderate amounts of weight (typically less than 20 pounds)

Compensation and Benefits

arenaflex offers a competitive starting pay rate of $16/hour, with opportunities for yearly or performance-based evaluations. Full-time employees qualify for benefits, PTO, and paid holidays after a 30-day probationary period. We also offer a comprehensive benefits package through United Healthcare, including health, dental, vision, and short-term disability coverage.

Requirements

To be eligible for this position, you must:

• Be 21 years of age or older
• Pass a Level 2 federal background check
• Have obtained a high school diploma, GED, or equivalent
• Have flexible availability (please provide requests or restrictions in the application accurately)
• Be able to lift 50lbs over their head, stand for long periods, sit, bend, kneel, squat, etc., as necessary to get the job done

Work Environment and Culture

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. Our team is passionate about delivering exceptional customer service and patient care, and we're looking for individuals who share our values and commitment to excellence. If you're passionate about customer service, patient care, and the medical marijuana industry, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a team that is changing the face of healthcare and improving the quality of life for humanity.

How to Apply

To apply for this position, please visit our website and submit your application through our online portal. We look forward to reviewing your application and welcoming you to our team! Apply for this job