Experienced Member Services Representative – Payments and Digital Strategy Team

Are you ready to embark on a new journey, where you'll discover an international of possibilities, both at work and beyond? Join our arenaflex family, and you'll travel the world, develop your skills, and emerge as a fine model of yourself. As you explore new horizons, you'll address challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to complement each of your personal and work life and hop on board!

Why You'll Love This Role

This role is a member of the Payments and Digital Strategy team in the arenaflex Credit Union. The position is responsible for daily tasks related to check processing, object processing, direct bills, and budget transfers at arenaflex Credit Union.

Key Responsibilities

- Complete data access and balancing tasks - Coordinate return items with contributors, door vendors, the Federal Reserve Bank, and other institutions - Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing - Work member cases/assignments - Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws - Process mortgage bills, multi-account, and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks - Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products - Log, review, and make necessary GL, account changes, and/or returns - Process Stop Pays and Check Batching - Complete daily balancing and department closing - Obtain information from contributors for the timely and correct processing of international and domestic wire transfer requests - Research and verify incoming and outgoing wire transfer information - Communicate with the vendor to process wire transfers - Understand and be familiar with outgoing and incoming wire transfer laws - Deposit check returns, review member returned checks on draft changes, process member checks, affirm contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers - Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees The successful candidate will be responsible for ensuring the security and confidentiality of all accounts and associated information that are part of their work and for ensuring that their work is in compliance with all relevant laws and regulations, including, but not limited to, the Bank Secrecy Act.

All You'll Need for Success

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Minimum Qualifications

- Education: High school degree or GED - Prior Job Experience: Intermediate Excel and Word experience -

Preferred Qualifications

- Education: Previous customer/member service experience - Prior Job Experience: Previous banking or Credit Union experience - Episys/Symitar and processing wires experience

Skills, Licenses, and Certifications

- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through either work experience with the software or education and hands-on use of the software - Ability to work prolonged hours in aid of business needs - Ability to exercise excellent customer service skills - Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team - Ability to perform mathematical calculations and review data - Ability to effectively prioritize work and meet time limits under high volume pressure - Ability to cross-train and perform any position assigned within the department - Ability to interact professionally with all personnel and contributors - Ability to work independently and with minimum supervision - Ability to self-motivate with strong employer skills and ability for attention to detail - Ability to effectively prioritize work and meet time limits - Ability to maintain excellent performance and attendance - Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

Feel free to take advantage of all that arenaflex has to offer: - Travel Perks: Ready to discover the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. - Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the start; we also provide digital health visits, flexible spending accounts, and more. - Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. - 401(k) Program: Available upon hire, and, depending on the workgroup, company contributions to your 401(k) program are available after one year. - Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at arenaflex

From the group of individuals we hire to the clients we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our clients, suppliers, communities, and shareholders, helping team members to reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse world.

Apply for This Role Now

Ready to embark on a new journey with arenaflex? Apply now and take the first step towards discovering an international of possibilities, both at work and beyond. Apply for this job