Experienced Customer Service Representative – Orthopedic Solutions & Support

At arenaflex, we are dedicated to delivering exceptional quality and innovative solutions for fracture fixation, surgical instruments, and system solutions. As a leading provider of titanium screws and plates, we prioritize stringent quality standards, continuous further development, and comprehensive service provision for physicians, staff, and patients. We are now seeking an experienced and customer-focused individual to join our team as a Customer Service Representative.

Introduction to arenaflex

arenaflex is a rapidly growing, international company that values innovation, quality, and customer satisfaction. Our team is passionate about delivering exceptional service and support to our customers, and we are committed to fostering a culture of excellence and collaboration. As a Customer Service Representative, you will play a critical role in supporting our customers and sales team members, ensuring timely and accurate order processing, and resolving issues promptly.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Managing difficult customer situations, responding promptly to resolve customer needs, and developing strong working relationships with all customers
• Responding to Customers and Sales Team requests for service and assistance, meeting timelines and commitments, and adapting quickly to changes, competing demands, or unexpected events
• Receiving orders via phone, fax, or e-mail for orthopedic procedures and entering them into SAP accurately, with a sense of urgency
• Synthesizing complex and diverse information in order to research issues, resolve complaints, and support data requests
• Providing vendor set-up information to client hospitals and/or sales representatives, and creating and managing customer account information, pricing, discounts, rebates, invoicing, and credits within SAP
• Verifying contract pricing and/or charges for services, making adjustments based on complaints concerning billing or services rendered after proper investigation
• Completing electronic payment forms, records change of address notifications, and issues discontinuance orders
• Presenting innovative approaches, ideas, and suggestions to improve customer experience and work processes
• Building relationships with customers and Sales team, gathering Purchase Orders in a timely manner, and addressing outstanding surgery cases that have not received Purchase Orders

Essential Qualifications

To be successful in this role, you will need:

• Excellent interpersonal skills; excellent communication skills (oral and written)
• Sharp attention to detail
• Works with a sense of urgency
• Highly organized and able to prioritize tasks and time
• Strong customer service orientation (internal & external)
• Ability to develop strong working relationships throughout all internal/external levels of the organization
• A self-starter with the ability to work independently and autonomously
• Ability to work in a matrix environment and team structure
• Strong quantitative and analytical skills; able to calculate figures and amounts
• Demonstrated time management, planning, and organizing skills
• Able to multi-task on various tasks
• Understand Orthopaedic procedures
• High School Diploma Required
• At least 2 years of relevant sales support / data entry / invoicing experience
• Proficient computer skills, specifically with Microsoft Office products
• Experience with SAP (strongly preferred) or other major ERP system
• Demonstrated quantitative skills and able to calculate figures and amounts

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced environment with multiple priorities and deadlines
• Knowledge of orthopedic procedures and medical terminology
• Familiarity with SAP or other major ERP systems
• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with cross-functional teams

What We Offer

As a Customer Service Representative at arenaflex, you will have the opportunity to work in a dynamic and growing company that values innovation, quality, and customer satisfaction.

We offer

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to ensure your success in the role
• The chance to work with a talented and dedicated team of professionals

Work Environment and Company Culture

arenaflex is committed to fostering a culture of excellence, collaboration, and innovation. Our team is passionate about delivering exceptional service and support to our customers, and we are dedicated to creating a work environment that is inclusive, diverse, and supportive. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and dynamic environment, collaborating with cross-functional teams to deliver exceptional results.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your complete application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive, and we strive to attract and retain the best talent from a wide range of backgrounds and perspectives. Apply for this job