Healthcare Customer Service Representative - Remote Opportunity at arenaflex

Imagine a workplace that encourages you to interpret, innovate, and inspire. At arenaflex, our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness, and inspire positive change. With a 40-year legacy, we've established ourselves as a leader in the industry, and we're looking for talented individuals to join our team. As a Customer Service Representative at arenaflex, you'll have the opportunity to shine in a dynamic and supportive environment. You'll be part of a team that's dedicated to delivering exceptional customer service, resolving complex issues, and promoting a culture of innovation and collaboration.

About arenaflex

arenaflex is a company that values diversity, inclusion, and belonging. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. Our commitment to these values is reflected in our company culture, which emphasizes flexibility, teamwork, and customer focus.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients and providers, resolving complex issues, and promoting a culture of innovation and collaboration.

Responsibilities

As a Customer Service Representative at arenaflex, you'll have the following responsibilities:

• Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
• Respond to inquiries received through the online customer service tools for internal employees, clients, and providers with an exceptional customer service experience. Inquiries received will only be for portal cases, and the dedicated level two representatives will handle account creation cases, all other cases.
• Provide customer satisfaction to both internal and external customers.
• Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level per department guidelines.
• Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and vendors.
• Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate Company's Core Competencies and values held within.

Requirements

To be successful in this role, you'll need to meet the following requirements:

• Minimum high school diploma or GED
• Minimum 1 year customer service experience
• Previous call center or telephone experience in a similar environment and/or industry desired
• Knowledge of proper phone etiquette
• Knowledge of medical terminology desired
• Communication (written, verbal, listening) organization, telephone, and data entry skills
• Ability to work a flexible schedule to accommodate queues
• Knowledge of medical and claim terminology is desired
• Required licensures, professional certifications, and/or board certifications as applicable.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
• Ability to effectively handle multiple tasks, prioritize, and manage time in a fast-paced environment
• Ability to work independently as well as part of a team
• Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office Suites, database software, etc.
• Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
• Ability to work full-time (40 hr.) work week with regular and consistent attendance
• Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• Medical, dental, and vision coverage (low copay & deductible)
• Life insurance
• Short- and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

Work Environment

Our work environment is friendly and supportive, with a focus on collaboration and teamwork. We offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Compensation

The salary range for this position is $19.00/hour. Specific offers take into account a candidate's education, experience, and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401(k), and bonus opportunity.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company culture and values. You can also submit your application through our online portal.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

Join our team today and start shining with arenaflex!

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