Experienced Customer Service Representative - National Remote Opportunity
At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
About arenaflex
arenaflex is a global organization that's passionate about making a difference in the lives of our customers and communities. We believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale. Our team is guided by a shared vision of Caring, Connecting, and Growing together.
Job Summary
We're seeking an experienced Customer Service Representative to join our national remote team. As a Customer Service Representative, you'll be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You'll also be required to ask appropriate questions, listen actively, and document required information in computer systems. Occasionally, you'll make outbound calls to customers for follow-ups.
Primary Responsibilities
- Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits - Ask appropriate questions and listen actively while documenting required information in computer systems - Occasionally make outbound calls to customers for follow-ups - Collaborate with colleagues to resolve customer issues and provide exceptional service - Stay up-to-date with product knowledge and company policies to ensure accurate and informed responses to customer inquiries - Meet or exceed performance metrics and quality standards - Participate in ongoing training and development to enhance skills and knowledge
Required Qualifications
- High School Diploma or equivalent - Must be 18 years of age or older - 1 year of customer service experience, including providing service over the phone - Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications - Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel - Ability to attend 3-4 weeks of training with 100% attendance - Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday - Ability to work occasional overtime, including a 6th day and one (1) weekend day shift
Preferred Qualifications
- Call Center experience - Experience with a virtual learning environment - Experience with a virtual working environment - Experience in working with digital platforms and systems (Web, Chat, Email) - Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
- Ability to keep all company-sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service - Must be able to connect directly into the internet via a hard wire (either directly to the modem or router)
Soft Skills
- Ability to work in a fast-paced work environment - Anticipate taking a minimum of 50 calls daily - Excellent communication and interpersonal skills - Strong problem-solving and critical thinking skills - Ability to work independently and as part of a team - Adaptability and flexibility in a dynamic work environment
Physical and Work Environment
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer - Ability to work in a home-based office environment with minimal distractions - Ability to maintain a clean and organized workspace
Compensation and Benefits
- Competitive hourly rate based on local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package, including medical, dental, and vision coverage - Incentive and recognition programs - Equity stock purchase and 401(k) contribution - Opportunities for career growth and professional development
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
About arenaflex's Commitment to Diversity and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
About arenaflex's Commitment to Environmental Sustainability
arenaflex is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers and communities, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. Apply for this job