Experienced Customer Service Representative - Work from Home Opportunity at arenaflex
Join the arenaflex Team and Bring Your Heart to Every Moment of Our Customers' Health
At arenaflex, we're committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of our customers' health, and we're looking for talented individuals to join our team as Customer Service Representatives. As a Customer Service Representative at arenaflex, you'll play a vital role in assisting our millions of plan members with their pharmacy benefit plans, providing heart-driven service and simplifying their healthcare experience.
About arenaflex
arenaflex is a Fortune 4 company that's dedicated to transforming the healthcare industry with innovative solutions. Our Heart At Work Behaviors support our purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We're a dynamic and growing organization that offers a comprehensive benefits package, flexible work schedules, and opportunities for career growth and development.
Job Summary
We're seeking experienced Customer Service Representatives to join our Caremark Member Operations division in Orlando, FL. As a Customer Service Representative, you'll be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role.
Key Responsibilities
* Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
- Take inbound calls and provide heart-driven service to our millions of plan members
- Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
- Receive training to upskill and assist with client and member inquiries as business needs arise
- Offer solutions to help simplify our members' healthcare experience
- Learn more about healthcare and expand your own experiences, opening doors to additional opportunities within arenaflex
Work from Home Opportunity
We offer a flexible work-from-home schedule for those who meet the criteria, including maintaining their own internet with approved speed requirements, a secure workspace free from distractions, and successful completion of our comprehensive training program. Adherence to HIPAA and governmental compliance is required in this role.
Training and Development
Our comprehensive training program includes virtual training, self-paced modules, and leadership engagement from day one. Training is designed to allow you to experience hands-on learning while interacting with trainers and leadership. Our training program is a minimum of 6 weeks after 2 days of onsite new colleague orientation.
Schedule Options
We offer flexible schedule options to create a work-life balance for our colleagues. Full-time schedules range from 30-40 hours per week, with days off and hours varying based on business needs. We may adjust scheduled working hours to meet the variability of call volume, with advance notice to colleagues and without impact to benefit eligibility.
Benefits and Perks
* Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs
- Tuition reimbursement and education assistance
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
- Opportunities for career growth and development, including advancement from a REP I to a REP II and III
- Flexible work-from-home schedule for those who meet the criteria
- Competitive pay rates, starting at $17.50 per hour
Required Qualifications
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- Computer proficiency in Windows-based applications
Preferred Qualifications
* Associates degree or equivalent experience
- Ability to problem solve in a positive, productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal, and communication skills
- At least 6 months of healthcare experience
Education
* High School Diploma or equivalent experience preferred
Pay Range
* The typical pay range for this role is $17.00 - $25.65 per hour
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position We're an equal opportunity employer and welcome applications from diverse candidates. Join our team at arenaflex and bring your heart to every moment of our customers' health! Apply for this job