Support Engineer
Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. The Support Engineer will provide first line technical support to field engineers and customers, maintain spare parts inventory, and conduct training both on-site and in the applications lab. This role requires travel to support field operations and collaboration with engineering and manufacturing teams to resolve hardware and software issues.
Responsibilities
- Responsible to provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools
- Maintain spare parts inventory, applications lab equipment, and provide on-site customer and factory training
- Travel as necessary to support field operations and cross train field engineers
- Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products
- Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field
- Provide input and create service bulletins and other technical documentation
- Configure computers and peripherals as required
- Contribute to the development and delivery of service training classes
- Assist in the development and updating of technical maintenance manuals
- Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field
- Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary
- Ability to travel, as necessary to support field operations. Up to 50% travel
Skills
- Ability to work independently and in a team environment
- Motivated self-starter
- Ability to handle multiple tasks effectively
- Excellent customer service skills with the ability to communicate clearly and effectively
- High level technical hardware and software skills related to complex instrumentation
- Strong competency with complex systems and technology to include electrical/electronics, mechanics, software, and chemistry technology
- 2- or 4-year degree in electronics, physics, chemistry, related sciences, or equivalent experience
- Ability to travel, as necessary to support field operations. Up to 50% travel
- Military training in technical fields is a plus
Benefits
- 401(k) with company match
- Employee stock purchase plan
- Medical and dental plans
- Life insurance
- Short-term and long-term disability insurance
- Employee assistance program
- Paid time off including vacation, sick time and holidays
Company Overview
Company H1B Sponsorship