Customer Service Representative – Accounts Receivable & Administrative Support

At arenaflex, we're dedicated to providing exceptional customer experiences and fostering a culture of teamwork, innovation, and growth. As a Customer Service Representative – Accounts Receivable & Administrative Support, you'll play a vital role in building strong relationships with our customers, ensuring seamless administrative processes, and contributing to the success of our team.

About arenaflex

arenaflex is a leading provider of [industry-specific services/products], committed to delivering top-notch solutions that meet the evolving needs of our customers. Our team is passionate about making a positive impact, and we're seeking like-minded individuals to join our dynamic and supportive environment.

Key Responsibilities

As a Customer Service Representative – Accounts Receivable & Administrative Support, your primary responsibilities will include:

• Answering incoming inquiries from customers in a courteous and professional manner, helping to build strong relationships and resolve issues promptly
• Proactively assessing customer needs and addressing them in a timely and efficient manner
• Handling administrative tasks, such as data entry, reconciliation of accounts receivable, and processing daily batches of customer invoices and payments
• Researching and resolving customer disputes, keeping them informed of the resolution process
• Maintaining accurate and up-to-date information on customer accounts, including data entry and reconciliation of accounts receivable
• Collecting past due balances and ensuring accounts receivable are up-to-date
• Entering delivery or service work orders for deliveries, tank installs, and other technical issues
• Maintaining mandatory documents in our digital filing system and ensuring they are up-to-date as needed
• Assisting the service manager in communicating customer service ticket status and any changes to customers
• Assisting the service manager in maintaining an inventory of tanks and select parts
• Completing data entry of service tickets
• Maintaining DOT truck and employee records, notifying the shop of upcoming tests, and scheduling driver testing with local facilities
• Collaborating with team members on seasonal projects during slower business periods to prepare for the new season

Essential Qualifications

To be successful in this role, you'll need:

• At least 21 years of age
• High school diploma or equivalent
• 1-3 years of accounting or accounts receivable experience
• 1-3 years of customer service or other applicable work experience
• Intermediate computer skills, including Microsoft Office suite
• Ability to work in a group office setting, whether independently or collaboratively
• Ability to multitask between customer service and clerical work
• Ability to work in a fast-paced office environment
• Must pass a background check and character reference checks
• Must have a minimum of three job-related references (non-family)

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Minimum of 3 years of customer service work experience
• 1-3 years of accounts or accounts receivable work experience
• Computer skills, including Microsoft Business Office suite
• Ability to work in a fast-paced work environment

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative – Accounts Receivable & Administrative Support, you'll have opportunities to:

• Develop your customer service and administrative skills in a dynamic and supportive environment
• Collaborate with experienced team members to learn best practices and share knowledge
• Participate in training programs and workshops to enhance your skills and stay up-to-date with industry developments
• Contribute to the success of our team and make a positive impact on our customers

Work Environment & Company Culture

arenaflex is a fast-paced and dynamic work environment that values teamwork, innovation, and growth. Our team is passionate about making a positive impact, and we're committed to creating a culture that's inclusive, supportive, and fun. As a Customer Service Representative – Accounts Receivable & Administrative Support, you'll have the opportunity to work with a talented and dedicated team, enjoy a collaborative and dynamic work environment, and contribute to the success of our organization.

Compensation & Benefits

We offer a competitive compensation package, including:

• Full-time on-site position
• Paid major holidays
• Hourly rate: $13.00 - $15.00 per hour
• Benefits:

+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off

Shift & Work Location

* 8-hour shift

• In-person work location

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! We look forward to welcoming you to the arenaflex team! Apply for this job